Regional Director of Operations

About the role

We are seeking a strategic, commercially-driven leader to oversee a regional portfolio of hotels, apartment-hotels, and multifamily short-term rental properties. Success in this role requires deep experience in hotel and full-building operations. You will manage a multi-market portfolio, ensuring regional goals both inform and align with Kasa's broader strategies and owner expectations. As Regional Director of Operations, you will operate as the senior business leader for your region, accountable for performance, leadership development, and owner outcomes. You will lead one of Kasa's defined regions, which will be composed of multiple areas, and each area will include several properties and/or markets. You'll be responsible for leading Area Directors, Area General Managers, General Managers, and their respective teams while ensuring commercial and operational success across a diverse portfolio. You will balance strategic vision, strong operational and financial execution, and a focus on elevating the guest experience at every touchpoint in the guest journey; leading high-performing teams to deliver signature guest experiences, optimize financial outcomes, and strengthen partner relationships. This role requires a leader who can effectively design and leverage the guest experience to drive revenue growth, ask the right questions, make the right operational calls, assess risk, manage escalations with sound judgment, and translate strategy into clear executional priorities. You will play a key role in translating strategies into actionable regional business plans that deliver measurable results. Your ability to bridge hospitality operations with business strategy will be essential to driving sustained profitability, guest experience, and reputation, as well as asset-level value creation. This role is part of our operations leadership team and reports directly to the Senior Vice President of Operations or his/her designee. You will lead a team of Area Directors, Area General Managers, and General Managers within your region while serving as the central leadership point for a Regional POD, working cross-functionally with Revenue Management, Sales, Marketing, Finance, People, and Guest Experience. You will also partner closely with Real Estate, Launch, Tech & Product, and Hospitality Operations to ensure strategies are effectively translated into property-level execution. Your influence will extend beyond day-to-day operations: shaping how resources are deployed, how performance is optimized, and how strategies are designed to strengthen both business outcomes and partner relationships. You will be accountable for ensuring your region's teams are high-performing, well-coached, and representative of Kasa's values, culture, and brand promise. Location & Travel This is an operationally immersive role, not a typical remote position. You'll spend 60% of your time traveling across markets to lead property teams, engage partners, and drive performance. When home, if you reside in a market where a Kasa property operates, you are expected to maintain a strong and con

Benefits

Additional Information

About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities - and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Day in the life of a Kasa Regional Director of Operations We are the leading tech-enabled hotel and apartment-hotel management company. We have built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally-forward experience to guests. We partner with owners of multifamily and hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

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