General Manager

Responsibilities

• Customer Service
• Works with the team to maintain the highest level of customer service for prospects, residents, and all onsite and corporate departments.
• Promote a community-focused atmosphere by actively engaging with residents through direct communication to continuously seek to improve the resident experience.
• Lead and manage responses to portfolio customer sentiment surveys and external reviews within the company's expectations, maintaining and enhancing the portfolio's online reputation.
• Oversee all aspects of the resident experience-including communication, relocations, leasing, events, service requests, and community upkeep-ensuring a seamless, high-quality experience from tour to move-out.
• Support new initiatives and project rollouts in partnership with cross-functional teams, including Sourcing and Procurement, Facilities, and Construction Execution, to ensure successful implementation and operational alignment.
• Ensure compliance with Fair Housing, Landlord-Tenant regulations, OSHA, and company policies.
• Financial
• Responsible for meeting budgeted revenue and expense targets, communicating variances to Director, and completing assigned financial reporting.
• Demonstrate the ability to set strategic goals, manage resources effectively, and execute plans to achieve desired outcomes.
• Team Management
• Direct the management and delegation of customer relationship management tasks, strategically assigning responsibilities to managers to maximize team efficiency and productivity.
• Lead, mentor, and develop a team, fostering a collaborative and high-performing team environment.
• Oversee and supports Community Relations Manager and team during collection process, ensuring delinquency is maintained within company targets.
• Ensures team meets Essex standards while completing all bookkeeping and community management functions during resident lifecycle.

Requirements

• High school diploma or GED equivalent is required or a bachelor's degree (BA/BS) from 4-year college or university is preferred.
• 5+ years of community management experience with 2+ years of supervisory experience.
• WHAT THE JOB REQUIRES:
• Excellent verbal and written communication and customer service skills. Ability to create, compose, and edit written material.
• This is a full-time, on-site position. Must be able to work weekends or after hours on rare occasions if there is a business need or emergency. The General Manager will work primarily from their assigned HUB or portfolio offices and will regularly visit and inspect communities.
• This role requires the ability to travel between local collection properties, sometimes to multiple properties within a day. Additional travel may also be required for trainings, conventions, court, meetings, or other locations as the job requires.
• WHAT YOU WILL BRING TO THE TABLE:
• Provides formal supervision to associates. Recommends staff recruitment, selection, promotion, advancement, corrective action, and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisals for staff.
• Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with Essex's values.
• Ability to respond effectively to sensitive issues. Ability to write reports, manuals, speeches, and articles using a distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients and/o

Benefits

Additional Information

City San Diego State California Job Location SAN 132 Summit Park Village Apt Position Type Regular The General Manager (GM) is the senior leader responsible for financial performance, operational excellence, and resident satisfaction across a portfolio of properties. The GM leads and develops a diverse team of managers, specialists, and maintenance staff while ensuring compliance with company standards and regulatory requirements. With strong financial acumen and operational expertise, the GM manages budgets, monitors property conditions, identifies opportunities for improvement, and drives consistent results. This role requires a results-oriented leader who excels at managing managers, fostering collaboration, and aligning people, processes, and resources to deliver service excellence and achieve strategic goals.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at essex? Share your experience