Education Manager

About the role

At Doppel, we focus on building a culture where people feel respected, supported, and trusted to do meaningful work. We value clarity, collaboration, and solving real problems for our customers and teammates. We are looking for an Education Manager to build, manage, and scale learning programs that help employees and customers successfully adopt and realize value from Doppel's products. In this position, you will own the day-to-day development, maintenance, and delivery of educational content, learning experiences, documentation, and knowledge resources, ensuring learners have access to accurate, engaging, and effective resources as our products evolve.

Responsibilities

• Build and maintain learning paths, onboarding programs, certifications, assessments, AI simulations, role-play scenarios, and other educational experiences that accelerate ramp time, increase proficiency, improve readiness, and drive product adoption for employees and customers.
• Manage and optimize Doppel's educational content ecosystem, including product documentation, knowledge repositories, GTM Buddy spaces, learning platforms, and AI-powered learning experiences, ensuring learners can easily find, consume, and apply information to achieve successful outcomes.
• Manage certification programs and assessments, ensuring they accurately measure proficiency and support learner readiness as Doppel's products and best practices evolve.
• Leverage AI tools and emerging technologies to create, curate, maintain, and scale educational content and learner experiences efficiently.
• Track learner engagement, adoption, assessment results, and feedback to identify opportunities to improve onboarding effectiveness, product adoption, learner proficiency, and overall business impact.
• Support live training programs, workshops, and enablement initiatives as needed.

Requirements

• 5+ years of experience in customer education, enablement, instructional design, technical training, knowledge management, technical writing, or a related field.
• Demonstrated success building and scaling learning programs, certifications, documentation, knowledge resources, or educational content that improved learner proficiency, product adoption, onboarding effectiveness, or customer outcomes.
• Experience working with cybersecurity products, customers, or practitioners, with familiarity across cybersecurity concepts, terminology, personas, and workflows.
• Experience establishing content governance practices, review processes, standards, and operational workflows that ensure content remains accurate, scalable, and easy to maintain.
• Strong knowledge management and content operations skills, with experience organizing, maintaining, and optimizing learning and documentation ecosystems.
• Experience measuring the effectiveness of education programs and using learner engagement, proficiency, adoption, or business impact metrics to drive continuous improvement.
• Experience with learning management systems, knowledge management platforms, content repositories, and modern AI-powered productivity tools.
• Ability to leverage AI and emerging technologies to create, curate, organize, and scale educational content and learner experiences.
• Strong writing, editing, content organization, and information architecture skills.
• Ability to translate complex technical concepts into clear, concise, and engaging content for a variety of audiences.
• Strong project management, stakeholder management, and cross-functional collaboration skills.
• Comfort working in a fast-moving, high-gro

Additional Information

About Doppel Doppel is building the future of social engineering defense. Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels. We help some of the world's most recognized brands detect and dismantle attacker infrastructure while strengthening employee resilience through threat-informed training and simulation. By unifying Digital Risk Protection, Human Risk Management and Email Security, Doppel connects threats into a real-time intelligence graph to power faster disruption, smarter defense, and modern security awareness at scale. Backed by leading investors including Andreessen Horowitz and Bessemer Venture Partners, and trusted by leading enterprises, Doppel is a rapidly growing Series C startup building the future of social engineering defense. Our team combines deep cybersecurity expertise, operational rigor, and startup velocity to solve some of the internet's most urgent trust and safety challenges.

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