Inbound Sales Representative, SME & Growth

About the role

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

Responsibilities

• Advocate for Airwallex: Create a strong first impression to our prospects by providing them with an end-to-end world-class experience and product expertise.
• Identify Opportunities: Utilize data and speak with prospects to qualify and understand how our use cases can address their business needs and pain points.
• Educate and Activate: Teach customers how to leverage the full range of Airwallex products, and ensure adoption of our products.
• Champion Customer Needs: Act as the voice of the customer within Airwallex, ensuring their needs and feedback are heard and addressed.
• Collaborate Cross-functionally: Work closely with Marketing and Partnerships to optimise lead flow and maximise revenue.
• Outbound Tactically: Identify high-potential prospects and use effective strategies to generate leads, understand prospects' pain points to propose solutions, leading to revenue growth.
• Maintain Operational Excellence: Consistently update CRM records, support reporting efforts, and ensure efficient processes throughout the sales cycle.
• Meet or exceed activity and revenue targets, such as call volume, meetings booked, and clients onboarded.

Requirements

• Local market knowledge as this role will be supporting clients based in Indonesia: Proficient in Bahasa Indonesia (both written and verbal) to interact with Indonesia based clients.
• Familiar with local business culture and the Indonesia business landscape.
• Driven, resilient, and willing to put in the hard work needed to achieve your KPIs.
• Comfortable in calling 40 leads a day, or more, to ensure coverage across leads assigned to you.
• Communication Skills: Proficiency in verbal and written communication in both English and Bahasa Indonesia, and a great communicator on the phone and via email to Indonesia-based clients.
• Experienced in engaging with both internal and external stakeholders succinctly and confidently.
• Able to efficiently work at scale with many leads, demonstrating strong prioritisation and time management.
• Knows how to problem solve, address, and resolve issues effectively
• >3 years experience in sales in fintech, payments, saas, or a high-growth industry
• Bachelor's degree in Business, Marketing, Finance, or a related field.

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