Sr. Director of Executive Engagement & Executive Briefing Centers (EBC)

About the role

We are seeking a Sr. Director, Customer Engagement & Customer Experience to lead the company's Executive Briefing Center (EBC) and customer engagement strategy-ensuring that every high-value customer interaction, both in-person and digital, delivers a cohesive, high-impact experience that drives strategic relationships, adoption, and advocacy. This is a strategic and operational leadership role responsible for designing and scaling IonQ's physical and experiential customer engagement model, anchored in our Executive Briefing Centers across College Park, Washington DC, Seattle, and future global locations. Working at the intersection of product marketing, sales, customer success, field teams, and partnerships, this role serves as the architect and operator of IonQ's customer experience, with a primary focus on delivering world-class executive engagements and translating those interactions into long-term customer value and market credibility. The ideal candidate is both a strategic leader and hands-on builder-someone who can create exceptional in-person and executive-level experiences while building scalable programs that extend those engagements into broader customer storytelling, advocacy, and lifecycle engagement. In this role, you will: Build and scale a world-class Executive Briefing Center (EBC) program across IonQ's global footprint. Ensure that every executive and customer interaction delivers a differentiated, high-impact experience aligned to IonQ's platform narrative. Translate customer engagement into durable assets including customer stories, use cases, and advocacy programs that drive market momentum.

Responsibilities

• Own and operate IonQ's Executive Briefing Center (EBC) program, including strategy, experience design, content, and execution across College Park, Washington DC, Seattle, and future locations.
• Design and deliver high-impact executive briefings, customer visits, and strategic engagements tailored to enterprise, government, and partner audiences.
• Partner with product marketing, sales, and leadership to craft compelling, customized briefing narratives that align to customer priorities and IonQ's platform strategy.
• Establish scalable processes and playbooks for EBC planning, execution, and follow-up, ensuring consistency and quality across all engagements.
• Build and manage the pipeline of strategic customer visits and executive engagements, aligned to priority accounts and revenue opportunities.
• Ensure physical environments, demos, and experiences reflect IonQ's technical leadership and long-term vision.
• Capture insights and outcomes from customer engagements and translate them into actionable feedback for product, marketing, and sales teams.
• Lead the development of customer engagement and advocacy programs, including customer stories, case studies, testimonials, and reference programs.
• Partner with product marketing and content teams to translate customer engagements into scalable storytelling assets that reinforce IonQ's platform narrative.
• Define and scale customer lifecycle engagement programs, including onboarding, education, and executive engagement models.
• Align sales, customer success, and marketing teams around strategic account engagement and expansion initiatives.
• Establish frameworks for customer referenceability and advocacy, enabling sales and marketing to leverage customer proof points effectively.
• Define and track key metrics across EBC effectiveness, customer engagement, and advocacy impact, including influence on pipeline, deal progression, and expansion.
• Implement dashboards and reporting to measure the effectiv

Benefits

Additional Information

About IonQ: IonQ, Inc . [NYSE: IONQ] is the world's leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ's newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance . Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before. Location: Remote or Hybrid (based near IonQ's US Headquarters in Washington DC/College Park, MD. Travel: Expect 40-50% travel per quarter (mostly local to DMV area), depending on seasonal priorities. Job ID: 1550

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