Telesales Compliance Officer

About the role

Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet. Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Benefits

Additional Information

Telesales Compliance Officer Job Title: Telesales Compliance Officer (12-month Fixed Term Contract) Location: Chandlers Ford / Hybrid Salary: £27,976 per annum Hours: Monday - Friday 40 hours per week Sponsorship: Unfortunately, we are unable to offer sponsorship for this role. Do you have previous experience working in a telephony-based role, and have a passion for compliance? Are you good at identifying opportunities for improvement? If so, we want to hear from you! We're looking for a Telesales Compliance Officer to work closely with our Sales teams to monitor calls to ensure compliance to policies and processes. What you'll be doing? As a Telesales Compliance Officer, you will play a vital role in ensuring our sales and service activities meet regulatory, legal, and company standards Partake in call listening and provide feedback to agents virtually. Analyse information entered onto our system by agents as part of their assessment. Produce virtual feedback for outsourced providers. Support peak business needs, including Customer First mobilisation Who are we looking for? A keen eye for detail. Excellent communication skills, both written and verbal. Passionate about helping people develop. Previous experience in providing feedback would be beneficial. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access to private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace; we're a place to thrive.

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