Sales/Service Coordinator (Marine Navcom)

Responsibilities

• Respond to customer inquiries and complaints, ensuring long-term solutions.
• Own service projects from PO confirmation; assign tasks to internal engineers or external vendors.
• Coordinate with Sales and Service Engineers to secure spare parts and prevent delays.
• Develop and manage daily service schedules to meet customer deadlines.
• Ensure timely, high-quality job execution per customer specifications.
• Represent the company professionally, upholding safety, quality, and service standards.
• Review service reports and provide actionable feedback for continuous improvement.
• Partner with Sales and Finance to ensure accurate invoicing aligned with profitability goals.
• Ensure full compliance with export guidelines and industry regulations.

Requirements

• Familiarity or basic understanding of ECDIS, Satellite, AIS or Radar systems. (Navy/Deck Cadet welcomed)
• Professionalism and a positive, responsible attitude.
• Clear oral and written communication in English.
• Strong interpersonal skills to build positive relationships with customers and internal teams.
• Strong problem-solving skills to resolve operational issues efficiently.
• Ability to lead and manage teams to achieve service delivery and customer satisfaction.
• Preferred
• 1-2 years of experience in customer service or coordination, ideally in maritime.
• Familiarity with shipbuilding, oil & gas (rigs, refineries), or naval industries.
• Bachelor's degree or diploma in Electronic or Electrical Engineering.
• Diploma or certification in IT, Electrical, or Electronics.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at DIRECT SEARCH ASIA PTE. LTD.? Share your experience