Guest Relations Manager

About the role

Support the Front Office Manager in overseeing daily Front Office operations Ensure exceptional guest experiences throughout the guest journey Build strong relationships with guests and ensure all loyalty members receive personalized recognition and care Handle guest feedback, service recovery, and VIP arrangements professionally and efficiently Monitor guest satisfaction scores and implement improvement initiatives Lead, coach, and motivate the Guest Relations and Front Office team Coordinate closely with all operational departments to ensure seamless guest experiences Maintain compliance with brand standards and service procedures Proven experience in Front Office or Guest Relations leadership within a premium hotel environment Strong passion for guest experience and luxury hospitality service Excellent communication, interpersonal, and problem-solving skills Ability to manage guest concerns with professionalism and care Able to read and write in Thai is essential Experience with loyalty program guest engagement is an advantage Employee benefit card offering discounted rates at Accor hotels worldwide. Develop your talent through Accor's learning programs. Opportunity to grow within your property and across the world! Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

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Company Intel

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