Sr. Business Analyst- IT

About the role

Join our Project Delivery team as a Senior Business Analyst, where you will play a pivotal role in driving enterprise-wide, strategic initiatives while leading the standardization and maturity of our business analysis practice. You will act as the business requirements expert on cross-functional project teams, ensuring the clear translation of business needs and enabling quality and efficient project delivery. This position is ideal for a seasoned analyst who thrives in cross-functional environments, is passionate about process improvement, and is ready to elevate our business analysis discipline to the next level.

Responsibilities

• Strategic Project Delivery
• Seek to understand business needs, identify opportunities for improvement, and propose innovative solutions to business challenges
• Partner with Project Managers and technical leads to devise discovery strategies, facilitate workshops, elicit requirements from stakeholders, map current and future state processes, and resolve conflicting requirements
• Elicit, analyze, categorize, and prioritize business requirements using interviews, workshops, process mapping, and other best-practice techniques
• Document requirements in a clear and concise manner, ensuring they are understandable to both business and technical teams
• Produce and maintain analysis artifacts and documentation, including user stories, process diagrams, wireframes, user communications, test cases, and knowledge articles
• Maintain requirements traceability throughout the project lifecycle, validating alignment with business objectives
• Collaborate with technical leads and project managers to assess feasibility and translate requirements into clear acceptance criteria
• Coordinate and support QA and User Acceptance Testing to ensure solutions meet verified requirements and business satisfaction
• Support change enablement and transition activities to ensure successful adoption of new solutions
• Business Analysis Practice Leadership
• Lead the development, standardization, and continuous improvement of business analysis methodologies, tools, and templates across the organization
• Lead the BA Community of Practice, coordinating discussion around relevant topics and facilitating knowledge sharing across a diverse community of Business Analysts
• Mentor and coach other business analysts, fostering a culture of excellence and knowledge sharing
• Identify opportunities for cross-functional collaboration and process improvement initiatives

Requirements

• 5+ years of direct experience as a business analyst, preferably in an enterprise or IT setting
• Familiarity with the IIBA Business Analysis Book of Knowledge (BABOK) and its Agile Extension
• Demonstrated expertise in business analysis frameworks, requirements management, and process improvement
• Proven ability to lead and influence without direct authority, driving consensus across diverse stakeholder groups
• Experience working on Agile, Waterfall, and Hybrid projects
• Strong facilitation, communication, and interpersonal skills, including the ability to translate technical concepts for non-technical audiences
• Proficiency in process modeling tools (such as Microsoft Visio, LucidChart) and business analysis artifacts (such as use cases, user stories, business rules)
• Ability to work independently, prioritize tasks, and manage multiple initiatives concurrently
• Bachelor's degree
• Recommended Qualifications
• Experience leading business analysis practice development
• Training and/or certification in business analysis (such as IIBA's CBAP or AAC, PMI-PBA)
• Familiarity with Salesforce, SAP, ServiceNow and/or Microsoft Power Platform)
• Familiarity with UX/UI principles and digital adoption tools
• #LI-TM1
• #LI-onsite

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