Global Shared Services Manager P2P (Purchasing) : Shift Timing - 7 pm to 4 am IST

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The Global Procure-to-Pay (P2P) Shared Services Purchasing Manager plays a key role as a senior individual contributor supporting global procurement and accounts payable (AP) operations. This role is responsible for assisting in daily transactional activities in Coupa and the ERP system (e.g., NetSuite), ensuring invoices, purchase orders, and payments are processed accurately, timely, in compliance with corporate policies, controls and established service level agreements (SLAs). The position also supports vendor management, employee expense reimbursements, and continuous improvement initiatives across the global P2P process. This position will require: Strong customer service mindset Ability to manage multiple tasks with strict deadlines in a fast-paced environment Good verbal and written communication skills, and strong attention to detail Note: The person will need to support North American shift (7pm IST to 4 am IST - any 9 hour coverage) DUTIES AND AREAS OF RESPONSIBILITY: Purchasing Operations: Independently create, review, and maintain purchase requisitions and purchase orders within Coupa, ensuring timely and accurate processing in accordance with established Service Level Agreements (SLAs). Apply judgment to verify that purchase orders comply with corporate procurement policies, approval hierarchies, and budgetary controls. Monitor open purchase orders, coordinate the receipt of goods and services, and follow up with stakeholders to ensure timely closure of aging POs. Provide first-line support and operational guidance to business users regarding Coupa-related inquiries, including requisition submissions, approval workflows, and supplier catalog issues. Contract Review & Cordination: Support the review, routing, and approval of purchasing-related contracts under established legal and procurement frameworks to ensure compliance with company policies and procedures. Collaborate with Legal, Finance, and other internal stakeholders to confirm that contractual terms align with procurement and purchasing requirements. Maintain accurate records of executed contracts within Coupa or other designated systems. Vendor Setup & Maintainance: Facilitate the onboarding and setup of new vendors in Coupa, ensuring all required documentation (e.g., W-9/W-8 forms, tax identification, and banking information) is properly collected, validated, and approved. Conduct vendor data verification to ensure accuracy, completeness, and compliance with corporate and regulatory requirements. Coordinate and execute updates, modifications, and deactivations of vendor records in collaboration with Procurement, Compliance, and Treasury teams. Other duties: Participate in special projects, audits, system implementations, reporting and analytics, and data migration activities related to procurement. Contribute subject-matter expertise to process improvement initiatives aimed at enhancing procurement efficiency and data integrity. Accounts Payable Support: Provide limited support to Accounts Payable activities, including invoice review, payment coordination, and issue resolution related to purchase orders and vendor payments. Collaborate with the Finance and Treasury teams to ensure timely and accurate payment processing. Education/Licenses: Bachelor's degree in Accounting/Finance or other similar qualification preferred. Experience: Minimum of 5-7 years of relevant experience in Procurement/AP, experience in global shared service center for multinational companies preferred. Computer skills: Knowledge in the financial system and reporting tools (experience in Coupa & Oracle Netsuite a plus). Expert in Google Sheet and other Google Suite, MS Excel. Other knowledge or skills: Confidence and consistent track record to communicate both orally and in writing. Ability to work independently, prioritize competing demands, and take ownership of multiple concurrent operational tasks while working with deadlines. Highly organized with phenomenal attention to detail. Aptitude to work closely with a cross functional team and interact effectively with various individuals across the organization. Provide responsive, customer-focused support to internal departments, Procurement, FP&A, and vendors. Collaborate with global teams to ensure consistent P2P process execution across regions. Ensure timely communication and resolution of issues impacting SLA performance or vendor satisfaction. Shifts - Open to work in US shift. We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise. Opportunity to join a growing business, launching into its next phase of expansion and transformation The collaborative culture of smart and hard-working people who support one another to get the job done Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes.

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