Public Area Attendant - Raffles The Red Sea

Responsibilities

• Public Area Cleanliness & Presentation:
• Clean and maintain all public areas, including lobbies, lounges, corridors, elevators, restrooms, restaurants, meeting rooms, and other guest-accessible spaces.
• Ensure floors, surfaces, furnishings, fixtures, and decorative elements are immaculate and well-presented at all times.
• Monitor public areas continuously and address cleanliness or presentation issues proactively.
• Ensure amenities in public restrooms are fully stocked, fresh, and impeccably arranged.
• Guest Interaction & Service Support:
• Greet guests politely and professionally, offering assistance when appropriate while maintaining a discreet presence.
• Respond promptly and courteously to guest requests related to cleanliness or minor assistance.
• Coordinate with Housekeeping Supervisors to address urgent cleaning needs or special setups.
• Standards, Safety & Compliance:
• Uphold Raffles grooming, hygiene, and workplace conduct standards at all times.
• Follow approved cleaning procedures, chemical usage guidelines, and equipment handling protocols.
• Ensure compliance with health, safety, and environmental standards.
• Report any maintenance issues, damages, or safety hazards immediately to the appropriate department.
• Operational Support:
• Assist with special cleaning projects, deep cleaning, and event-related setups as assigned.
• Support Housekeeping and other departments during peak periods or special occasions.
• Handle lost and found items in accordance with hotel procedures.
• Qualifications & Experience:
• Previous experience in Housekeeping or Public Area cleaning within a luxury or five-star hotel environment is preferred but not mandatory.
• Basic training in cleaning techniques and equipment usage is an advantage.
• Skills & Competencies:
• Strong attention to detail and commitment to high standards of cleanliness.
• Ability to work independently and efficiently with minimal supervision.
• Basic communication skills and polite guest interaction.
• Time management and organizational skills.
• Physical stamina to perform cleaning tasks throughout the shift.
• Personal Attributes:
• Neat, well-groomed, and professional appearance.
• Discreet, respectful, and service-oriented attitude.
• Pride in maintaining a luxury environment.
• Flexible to work shifts, including weekends and holidays.
• Dependable, trustworthy, and team-oriented.
• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

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