Bell Person

About the role

We are currently seeking a professional and courteous Bell Person to join our team at OKANA Resort & Indoor Waterpark. As Bell Person, you will be responsible for providing superior service, as you will be the first and last impression our guests experience. You will be expected to display professionalism, be courteous, provide hotel information and directions, assisting with luggage and ensuring every stay begins and ends with exceptional care.

Responsibilities

• Greet guests in a friendly and approachable manner upon arrival and departure from the resort.
• Assist guests with luggage handling, storage, and delivery to and from guest rooms, if requested.
• Assist with handling and distribution of guest packages and parcels, if requested.
• Provide accurate information and directions to the variety of hotel amenities, services and events.
• Maintain cleanliness and organization of the bell stand, luggage storage, lobby, and entry areas.
• Properly log and track all luggage trips and deliveries originating from the bell stand.
• Coordinate with Front Desk and Valet, to fulfill guest requests seamlessly and efficiently.
• What are we looking for?
• What you bring to the role:
• High School diploma: some college preferred.
• Excellent communication skills; engaging personality to interact with guests, resort associates, and local businesses.
• Fluent in English; able to speak, read, and write.
• Previous experience as a Bell Person or a Customer Service role preferred.
• Familiar with the local area, including attractions & entertainment venues.
• Ability to maintain service levels under high pressure working environments
• Ability to work outdoors in all weather conditions
• Ability to lift and carry up to 75lbs and stand for extended periods of

Benefits

Additional Information

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana What you will have an opportunity to do: Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Join our Front Office team as a Bell Person! Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our Vision for our team members: Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination Contribute to our distinctive atmosphere and foster your personal and professional growth An individual committed to creating exceptional guest experiences Be appreciated for what you bring to the team Learn and grow with a company that values its associates Why OKANA: Competitive wages People-first culture Health insurance Retirement savings Growth opportunities Paid time off Festive environment Perks and Discounts

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