Director of IT Operations

Requirements

• Significant senior leadership experience within IT Operations in a complex, business-critical or 24/7 operational environment.
• Proven success developing and delivering IT strategies, operational improvements and technology transformation programmes.
• Experience leading large-scale, high-availability IT services with responsibility for service resilience and operational performance.
• Strong financial and commercial management experience, including substantial budgets and strategic supplier relationships.
• Demonstrated success leading and developing high-performing technical teams.
• Strong knowledge of IT service management, cyber security, business continuity and operational resilience.
• Understanding of governance and industry frameworks such as ITIL, ISO 27001 and related best practices.
• Excellent stakeholder management and communication skills,

Additional Information

Director of IT Operations Portsmouth | Competitive Salary and benefits (dependent on skills and qualifications) Full-time | Hybrid Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5841 Job Purpose Provide strategic and operational leadership for all IT and Operational Technology (OT) services across the organisation. Lead the delivery of secure, resilient and high-performing technology services that support business operations, regulatory obligations and critical national infrastructure. Oversee IT business continuity and crisis management, while driving service excellence, transformation and continuous improvement. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute... Strategy and Leadership Develop and deliver the IT & OT strategy, ensuring technology supports business objectives and operational performance. Lead the delivery of IT change, transformation and service improvement programmes across infrastructure, applications and end-user services. Ensure the availability, resilience and performance of all IT & OT services, delivering 24/7, 365-day operational support across the business. Work collaboratively with Cyber, Transformation and business leaders to deliver strategic priorities and optimise technology capabilities. Oversee and effectively manage SGN's core IT delivery programmes including: o Responsible for the Development, Test and Support Services Framework, ensuring all third parties deliver and maintain quality outputs, to time and budget. o Continued IT Service transformation and automation (Service Management, Service desk and End user services) o Work closely with CISO and SOC to ensure threats & vulnerabilities are managed and mitigated. o Supporting the delivery of new more efficient mechanisms of delivering change with business colleagues and re-use of technology (Ways of Working). Financial Management and Controls Manage the IT Operations operational and capital budget, ensuring effective financial planning, governance and value for money. Oversee strategic supplier relationships and contracts to drive service excellence, efficiency and continuous improvement. Ensure compliance with relevant governance, cyber security and IT service management standards. Regulatory Funding and Stakeholder Management Ensure IT & OT services support the organisation's regulatory, operational and security obligations. Responsible for attendance and support of SGN Regulated Investment Committee, Cash Committee and other internal Executive forums as required, to challenge review and contribute to the Company performance and financial targets. Support the wider IT leadership team on any engagements or requirements with Ofgem, DESNZ, NCSC as part of their ongoing assessment of company's cyber security risk management for IT and OT. Build strong relationships with internal and external stakeholders to support regulatory, cyber security and business priorities. People, Talent and Skills Lead, develop and inspire a high-performing IT Operations team, fostering a culture of continuous improvement and inclusion. Ensure the organisation has the technical capability, skills and supplier partnerships required to support current and future business needs. Manage strategic technology partners to deliver high-quality, resilient and cost-effective services. Accountabilities Overall accountability for the delivery, resilience and availability of all IT & OT services supporting approximately 5,000 employees and 5.9 million customers. Ensure business-critical services, including emergency response and operational systems, remain secure, resilient and available. Own IT business continuity, crisis management and cyber resilience capabilities across the organisation. Report on IT Operations performance, risks and strategic initiatives to the CIO, Executive Leadership Team and Board.

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