Customer Care Executive

About the role

Customer Care Executive would have the following responsibilities: Attend to Customer's Issues & resolve them in a timely & efficient manner Coordination with Support Teams and ensuring the customer's issues are resolved efficiently and effectively Raising, following up and closure of Trouble Tickets Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process Follow up for Collections through timely reminders to Enterprise & Retail Customers Ensuring Collections of receivables are achieved as per the set targets Service & MTTR Improvement Plans Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Generate Sales Leads Graduate in science is preferable, any other discipline may also apply NYSC Certified Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations. Fair Knowledge of Telecom Technologies: Internet Bandwidth & Leased Circuits Smart Solutions & Internet of Things (IoT) Internet Broadband Soft Skills & Characteristics: Strong organizational skills Self-motivated and detail-oriented Quick to collaborate and coordinate with team members when necessary Prior experience working with the Telecommunication Customer Care Department Strong math and critical reasoning skills Customer Relationship Management Resourcefulness & Result-Oriented approach Customer-Oriented Approach Strong Oral & Written Communication Salary 100,000 monthly LOCATION Jakande, Lekki, Lagos. Note only candidates from the mentioned location and its environment would be considered for this role.

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Company Intel

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