Front Office Manager

Requirements

• Proficient knowledge in Hotel PMS
• Excellent communication and interpersonal skills with colleagues and guests
• Excellent customer service skills and enjoy creating delightful moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills
• Strong operational leadership with a business mindset
• To be fully conversant with:Hotel fire proceduresHotel security proceduresHotel Health & Safety policy and procedures
• Read, write and speak English fluently

Additional Information

Job Description Overall in charge of Front Office, Executive Lounge and Concierge Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis Responsible for the leadership and achievement of performance targets of Front Office Plan and set annual performance goals for employees in line with the hotel goals Participates in daily operations meetings to liaise and coordinate closely with support departments on general administration and operations issues Attend scheduled departmental and interdepartmental meetings, and disseminate relevant information to the team Coordinate with Reservation, Revenue and Sales team to ensure accuracy in room allocation and maximising of yield Implement Hotel policies, procedures, and service standards in accordance to brand and service guidelines set by Accor Recommend and execute improvements in hotel policies and Front Office operations to drive guest satisfaction and achieve desired financial results Ensure that hotel guests are taken care of in accordance with SOPs and guidelines, and resolve service issues, incidents or accidents as required Maintain an efficient and productive work atmosphere, take care of employee safety, welfare, wellness and health Be involved in reviews of repair and maintenance issues, and coordinate with Engineering and Housekeeping to ensure all guestrooms are in good condition Manage department controllable expenses to achieve or exceed budgeted goals Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel. Responsible for recruiting, disciplining and counselling employees appropriately Work with Talent & Culture to develop and design training programmes for upskilling of employee's soft & technical skills Perform other duties as directed by the General Manager

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