Senior Manager, Customer Success

About the role

BackerKit helps creators bring projects to life. For over a decade, we've powered some of the world's most successful crowdfunding campaigns. We're always building the next generation of our platform, innovating, and driving the industry forward. We're a remote-first team of ~40 people with a diverse, close-knit team that prizes creativity, enthusiasm, and a willingness to learn. We move quickly, think deeply about our users, and care about building software that lasts. After over a decade of offering the #1 most trusted pledge management software in the market, we released BackerKit Crowdfunding in 2022, and in under two years, we've hosted some of the biggest, record-breaking campaigns and creators in crowdfunding history. Our crowdfunding platform is now our fastest-growing product, powering the crowdfunding journey from end to end - and back again - through built-in pledge management, email marketing, and more, all in one place. We're a founder-led start-up with a diverse, close-knit team that prizes creativity, enthusiasm, and a willingness to learn. We're looking for a Senior Manager of Customer Success who will lead and develop a blended team across Customer Success and Support. Reporting to the Director of Customer Experience, you will own the day-to-day running of the team - coaching people to grow, handling escalations, and driving the process improvements that help our team deliver an exceptional experience for every creator on BackerKit. If you think you fit the bill, we'd love to hear from you! Research shows that while men apply for jobs when they meet ~60% of the criteria, women and other underrepresented groups tend to only apply when they check every box. If this role excites you - even if you don't meet every requirement - we'd love to hear from you.

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