Scenario Desk Underwriter - Home Equity

About the role

Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. Job Summary: This position is responsible for providing support across multiple pillars in the Sales, Operational, & QA teams.

Responsibilities

• Maintain up to date knowledge of loan program updates & internal credit policy requirements
• Provide coverage for Home Equity Scenario Desk, responding to questions that include, but not limited to, the following:
• Home Equity guideline questions
• Occupancy questions
• Income Calculation questions
• Complex loan scenarios
• Home Equity policies and procedures
• Document common scenarios and create QRG/FAQs to support MLOs, Underwriters, Customer Experience Team, and Processors.
• Tasked with SOP ownership & updates to the HE UW Department.
• Participate in departmental meetings and provide input(s) on process improvements.
• Assist Home Equity Underwriting Managers with reviewing Quality Assurance findings and providing feedback or targeted training to the HE Underwriting team.
• Work alongside Processing Leadership to identify cross-functional opportunities for both teams.
• Ownership of addressing Internal Audit findings & remediation.
• Act as a liaison between Credit Policy & Underwriters for credit exceptions in situations where UW Management may be unavailable.
• Monthly review of credit policy exception requests & make recommendations for future credit policy revision.
• Act as another point of reference for the underwriting team if the UW Management may be unavailable.
• Work with Closing on issue management
• COCs - act as an escalation point if rush COC has been submitted & Underwriter has no capacity.
• Compensation and Benefits
• The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
• To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
• The Company hires the best qualified candidate for the job, without regard to protected characteristics.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• New York applicants: Notice of Employee Rights
• Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
• Internal Employees
• If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Requirements

• 4+ years of home lending underwriting experience.
• Excellent written and verbal communication skills.
• Proven ability to provide accurate and timely support in a fast-paced environment.
• Preferred Qualification:
• Experience in Home Equity.

Benefits

Additional Information

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