Technical Account Manager

About the role

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets: - Hotelbeds, who cater for the specific needs of hoteliers, tour operators, airlines and online travel agents - Bedsonline, exclusively serving the retail travel segment - Roiback, the HotelTech partner for independent hotels and chains seeking growth through direct channel solutions - TravelStack, providing all products, services and solutions to businesses looking to enter into the lucrative travel arena. Job Summary We are looking for a Technical Account Manager (TAM) with a strong technology foundation and a proven ability to deliver strategic solutions for enterprise clients. This role combines technical expertise with customer-centric account management , ensuring seamless integration, optimization, and long-term success for our most strategic partners. As a TAM, you will act as a trusted advisor , building strong relationships with key accounts, driving technical excellence, and collaborating across global teams. You will lead technical engagements, oversee API client optimization, and provide proactive solutions that align with business objectives. This is a hands-on role for someone who thrives in fast-paced environments and is passionate about solving complex technical challenges. Job Responsibilities Territory Growth & Development Partner with sales teams to position and deliver technical solutions to strategic customers through presentations, demos, evaluations, and technical objection handling. Act as the primary technical point of contact for key accounts, ensuring smooth communication and integration. Maximize product adoption and distribution from a technical perspective . Solution Delivery & Optimization Lead all technical activities related to customer onboarding and API integrations. Provide post-sales technical support , troubleshoot issues, and resolve complex cases. Analyze client performance and define optimization strategies to drive efficiency and scalability. Develop scripts and automation tools to monitor, alert, and report on production environments. Collaboration & Governance Work closely with internal teams and external partners to align technical requirements with business goals. Participate in global and regional projects , ensuring timely delivery and accurate reporting. Maintain high-quality technical documentation and ensure KPIs are consistently met. Required Skills & Experience Bachelor's Degree in Computer Science, Information Systems, Industrial Engineering , or related field. Proven experience as a Strategic Technical Account Manager or similar role. Strong knowledge of REST APIs, XML, JSON , and related technologies. Hands-on experience with Databases & SQL . Understanding of automation practices across development, build, and deployment phases. Familiarity with build management and CI/CD tools . Excellent communication and presentation skills, with the ability to produce clear, maintainable documentation. Strong problem-solving skills , initiative, and ability to work in fast-paced environments. Experience in the Travel Industry is a plus. ADVANCED

Benefits

Additional Information

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION:

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