Housing Officer
External
Recoveryfocus · Head Office NorthPrepare for this interview
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Housing Officer Location: Northeast including Co. Durham with regional travel when required Working Hours: 18.5 hours per week Contract type: Fixed Term Contract (Maternity Cover until June 2027) Salary: £25,110 - £32,090 FTE *Please note this roles required a valid Driving Licence and access to your own Vehicle. Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change. The Housing Officer will be responsible for delivering a broad range of intensive housing management services, with a focus on resident move-ins and tenancy start-up, tenancy sustainment, and move-on, closure, and resettlement processes. You will work collaboratively with colleagues across Waythrough and partner services to ensure residents receive the support they need. The role also contributes to achieving key performance indicators (KPIs), including Tenant Satisfaction Measures, and securing positive outcomes in Tenant Perception Surveys. Key Duties Conduct resident sign-ups, ensuring occupancy agreements, keys, and Resident Handbooks are issued and explained clearly. Ensure residents understand their occupancy terms and security of tenure based on their agreement type. Use current toolkits, processes, and documentation; ensure outdated materials are discarded. - Support residents with Housing Benefit and/or Universal Credit claims at sign-up and throughout their tenancy. Advise on and assist with property adaptations where applicable. For Full Job Description Please Click Here
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