Operations Executive

Responsibilities

• Facilities Management
• Coordinate maintenance, repairs, and servicing for all centres.
• Liaise with vendors and contractors to address issues such as water leakage, air-conditioning servicing, electrical works, furniture repairs, and general upkeep.
• Ensure all centres operate safely, are well-maintained, and meet internal standards at all times.
• Centre Operations and Logistics
• Oversee the daily operations of the centres, ensuring a welcoming, organized, and tidy environment.
• Manage and procure inventory, supplies, and logistics to keep all centres running smoothly.
• Plan and coordinate logistical needs for classes, workshops, and special events, including setup, teardown, and materials preparation.
• Holiday Camp Logistics & Operations
• Lead logistics and operations for holiday camps, including venue setup, equipment, and materials.
• Train and brief camp runners to ensure consistent standards and smooth camp delivery.
• Support adjustments and on-the-ground troubleshooting, working closely with the Operations Manager and/or Sales team.
• Tutor Operations
• Coordinate with tutors on scheduling, staffing, and training sessions to ensure adequate coverage.
• Ensure all tutor-related administrative processes, records, and communications are timely and accurate.
• Customer Service & Relationship Management
• Serve as the first point of contact for customer enquiries via WhatsApp, phone calls, and walk-ins.
• Support parents with class sign-ups, onboarding, billing, rescheduling, and other administrative needs.
• Build lasting relationships with customers to support satisfaction and retention.

Requirements

• Diploma in any discipline (Hospitality, Business, Operations, or related fields preferred).
• Willingness to travel between centres as required.
• Able to work on weekends, with regular duty on either Saturday or Sunday based on centre scheduling needs.
• Comfortable working with ambiguity and adapting quickly to operational changes on the ground.
• Strong problem-solving, coordination, and communication skills.
• Organized, detail-oriented, and able to manage multiple tasks and priorities across locations.

Additional Information

🧩 Join the Chess at Three Singapore Team! Chess at Three is New York City's premier chess club for kids, and we proudly launched in Singapore in August 2023 . Our mission is simple yet powerful - to teach children aged 3 to 12 the timeless game of chess through fun stories, interactive games, and imaginative play . By turning complex chess concepts into engaging adventures, we help children learn, grow, and fall in love with chess in no time! We are looking for a p assionate, energetic, and organized individual to join our growing team at Chess at Three Singapore. This role is perfect for someone who loves working with families and children, thrives in a dynamic environment, and takes pride in creating seamless experiences for customers and tutors alike.

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