Fraud Investigator - Customer Protection

Responsibilities

• Conduct in-depth investigations on accounts flagged for fraud, across a range of payment vehicles, including cryptocurrency
• Place outbound calls to customers to discuss account activity, using strategic interview techniques and conversational analysis
• Apply critical thinking and pattern detection to proactively identify emerging fraud
• Document the rationale and determination for each alert and refer cases to other teams when necessary
• What you bring
• 2+ years experience in fraud investigations, including in-depth knowledge of various fraud activities such as Account Takeovers, Identity Theft, and Money Movement Fraud, among others; or equivalent experience related to fraud investigations.
• Ability to proactively identify problems and develop solutions (thinking outside-the-box)
• Ability to operate in a fast-paced environment
• Good written and verbal communication skills, analytical ability, and keen attention to detail
• Strong interpersonal skills and experience working with cross-functional teams, such as product, engineering, legal, compliance, vendor partners, or financial crimes

Benefits

Additional Information

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Fraud Investigator is responsible for reviewing fraud alerts, determining fraud or no fraud utilizing tools and investigative skills, and helping identify emerging fraud trends through data analysis. This role is based in our Denver, CO office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. Applications for this role will be accepted through 6/30/2026. Please connect with your recruiter for more information about this role's application window.

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