Shift Manager, Table Games - Non Exempt - Table Games Operations

Requirements

• EXPERIENCE, EDUCATION, AND CERTIFICATIONS
• Each candidate must:
• Successfully complete an interview, outlining all gaming experience
• Possess exceptional guest service skills including a positive demeanor and a calm, steady temperament
• Demonstrate and maintain strong ethical standards at all times
• Have knowledge of Hard Rock Casino's compliance and regulations, as well as all Table Games policies & procedures
• Minimum Requirements:
• Be age 19 years or older
• Bachelor's Degree or Certificate in a related field, or an equivalent combination of education and work experience
• Two (2) years of experience as a Table Games D

Benefits

Additional Information

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Company: Hard Rock Ottawa Hotel & Casino Location: Ottawa, Ontario Job Type: Full Time Permanent Is this a current vacancy? Yes, this is an existing open position. Compensation: CAD $74,772 - $98,892 POSITION SUMMARY Under the direction of the Table Games Manager, the Casino Shift Manager is responsible for the management and oversight of all Table Games operations during a particular shift. They must ensure that the gaming floor is managed effectively and efficiently, including staffing levels, game spread and table limits, mentoring the management team and coordinating with other departments to ensure all available resources are being utilized effectively in order to provide an exceptional gaming experience for our guests, while maximizing product revenue and protecting the brand. PRIMARY RESPONSIBILITIES - Ensure that the gaming floor is managed effectively and efficiently, utilizing available resources in order to provide an exceptional gaming experience for our guests, while maximizing product revenue - Review and evaluate staffing levels, game spread, product placement, table limits and potential new product, and recommend improvements to the Table Games Manager - Train, mentor and retain high-quality Pit Managers and Floor Supervisors - Communicate company and department information to ensure an "in-the-know" team, and follow up regularly to ensure knowledge and understanding - Continuously evaluate current business levels and conditions that could affect those levels (i.e. special events, weather) and manage resources accordingly - Develop, distribute and/or administer performance appraisals, commendations, constructive letters and discipline to all Table Games team members - Manage team member issues & conflicts, and recommend solutions as needed (i.e. coaching, action plan or termination) to the Table Games Manager - Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance - Observe and report on the internal security of Table Games operations, identifying activities that could affect the efficiency, effectiveness, and/or integrity of the casino operation - Ensure prompt and discreet notification to the Table Games Manager of any observation of illegal acts or internal ethics violations. Utilize Surveillance and other resources to document and record such activity if applicable - Manage departmental inventories of sensitive gaming equipment, including the distribution of new inventory to the pits and the return of used inventory for destruction - Communicate all relevant operational information to Hard Rock Management in a timely manner, including the daily shift report, player win/loss reports and other operational anomalies or concerns as needed - Visually inspect all casino equipment and follow procedures for notification, repair and/or replacement - Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations - Ensure player confidentiality and the protection of guests' player account information, rewards and credit lines - Comply with all departmental and company policies including Hard Rock Casino's business ethics guidelines - Maintain confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information - Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service - Promote positive public relations and create a fun-filled, entertaining and exciting gaming environment for all - Be ready and available to work all assigned shifts, including evenings, weekends and holidays - Other duties as assigned - Lives the Brand This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

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