Manager, Technology Operations

About the role

Our Marketplace team is focused on optimizing post-purchase experiences for both customers and sellers. This role plays a critical part in shaping returns policies and processes, driving improvements in satisfaction, compliance, and cost efficiency. You'll collaborate across product, operations, customer service, and policy teams to deliver scalable solutions. What You'll Do... Design, launch, and manage end-to-end returns programs that improve customer satisfaction and seller compliance. Analyze return trends and root causes using data to identify opportunities for reducing avoidable returns. Build dashboards and performance metrics to monitor program impact. Partner with cross-functional teams to streamline returns workflows and ensure policy compliance. Enable sellers with insights and tools to improve product quality and fulfillment practices. Collaborate with fraud, finance, and operations teams to mitigate losses from high-risk return patterns. Influence stakeholders across product, engineering, legal, and operations to implement scalable solutions. Drive A/B testing and pilot programs to validate new approaches and refine policies.

Requirements

• Bachelor's degree in Business, Economics, Data Analytics, Supply Chain, or a related field.
• 3+ years of experience in program management, operations, e-commerce, or marketplace roles.
• Strong analytical and problem-solving skills, with experience in SQL, Excel, or BI tools (e.g., Tableau, Power BI, Looker).
• Proven track record of delivering cross-functional projects on time with measurable impact.
• Excellent written and verbal communication skills with ability to influence at multiple levels of the organization.
• Master's degree in Business Administration, Data Science, or Supply Chain preferred.
• Experience in returns, reverse logistics, or fraud/risk management in e-commerce.
• Knowledge of marketplace seller dynamics and policies.
• Ability to translate complex data into actionable business insights and strategy.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• For information about PTO, see https://one.walmart.com/notices.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
• For information about benefits and eligibility, see One.Walmart.
• Sunnyvale, California US-11349:The annual salary range for this position is $104,000.00-$202,000.00
• Bentonville, Arkansas US-09401:The annual salary range for this position is $80,000.00-$155,000.00
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include:
• Stock
• Minimum Qualifications...
• Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
• Option 2: 5 years' experience in project management, program management, program operations, or related area.
• Preferred Qualifications...
• Outlined below are the optional preferred qualif

Additional Information

Position Summary... We are seeking a highly driven Manager, Technology Operations to lead initiatives that enhance customer and seller experiences, reduce return-related costs, and improve operational efficiency. This is a strategic role with high visibility and impact, ideal for someone who thrives on data-driven decision-making and cross-functional collaboration. What you'll do...

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