Customer Onboarding Specialist - French Market
External
Amenitiz · (hq), SpainPrepare for this interview
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About the role
As a Customer Onboarding Specialist , you'll be one of the first people our customers interact with after joining Amenitiz. You'll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one. This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You'll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience. Your mission Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning. Train and support hoteliers in a practical and engaging way, helping them become autonomous users. Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention. Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions. Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience. Share customer feedback and ideas with the team to continuously improve how we onboard new clients. About you You are a native French speaker with outstanding communication skills in English , and you are fluent in at least one of the following languages: Spanish, Italian, or Portuguese. You have 1+ years of experience in a customer-facing role . Experience in the travel tech industry is a strong plus. You enjoy helping people, explaining things clearly, and making complex topics easy to understand. You are curious, proactive, and comfortable asking for support and feedback. You are empathetic, customer-oriented, and able to adapt your communication style to different people. You are organized, reliable, and motivated to learn and grow in a team environment. You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus.
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