Specialist I, Procurement Management

Responsibilities

• Support Procurement Shared Services' Downstream Operations, specifically the day-to-day operations of the Procurement Service Center
• Collaborate with Downstream Operations peers and the PSS BPO provider to ensure efficient operations, strong service delivery, and alignment with business objectives
• Implement short-term and long-term workflow strategies established by management with high ethical standards, in compliance with the law and AbbVie policies and procedures
• Work to have a robust understanding of AbbVie's Procurement Operations overall
• Support strategies to improve key performance indicators (KPI) and overall team performance
• Work cross-functionally with teams such as Finance, the Corporate Disbursement Office, and Category Management to troubleshoot challenges and implement solutions
• Develop and draft training documents to ensure compliance with relevant policies, procedures, and regulations
• Support the development and implementation of future-state processes - tracking progress, completion, and readiness
• Have the ability to quickly comprehend the objective and requirements of new incoming work
• Continuously identify process improvement opportunities by analyzing recurring issues, user/supplier inquiries, and transaction trends, and recommending enhancements to tools, documentation, or workflows to improve efficiency and customer experience
• Bachelor's degree in Business Administration, Supply Chain Management or related field; or a minimum of 3 years of experience in Procurement, Supply Chain, or related field
• Strong knowledge of Microsoft Office Suite
• Ability to lead communication strategies to all team members, stakeholders, management, and suppliers
• Innovative problem-solving skills combined with a solution-oriented mindset with clear communication at all organizational levels
• Ability to effectively navigate diverse team dynamics and collaborate cross-functionally
• Strong soft skills and emotional intelligence, facilitating empathetic interactions, effective communication and relationship-building
• Experience with drafting SOPs, training materials, and continuous improvement initiatives
• Contact Center, Call Center, or Customer Service experience preferred
• Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.
• AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
• US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
• US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
• https://www.abbvie.com/join-us/reasonable-accommodations.html

Benefits

Additional Information

Purpose: The Specialist I works within Procurement Shared Services' Downstream Operations Team. This role reports to the Downstream Operations Manager and will have a holistic view across two closely aligned teams that work together to support Procurement across the globe, with primary focus on the Procurement Service Center.

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