Service Advisor

Responsibilities

• As a Service Writer, you'll take charge of the customer experience from start to finish-managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.
• Responsibilities include:
• Initiate service and repair orders based on customer concerns and vehicle performance
• Verify warranty and service contract coverage
• Build accurate repair estimates including labor, parts, and deductibles
• Communicate service needs clearly to both customers and technicians
• Keep customers informed throughout the repair process-status, costs, and service timelines
• Administer manufacturer warranties for eligible repairs
• Maintain detailed and up-to-date customer records
• Promote current service specials and build long-term customer relationships
• What You Bring:
• Proven experience as a Service Writer or Service Advisor
• Background as an automotive technician is a plus
• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Solid understanding of automotive systems and repair terminology
• Valid driver's license and clean driving record
• Why Join Suburban CDJR of Troy?
• Join a respected dealership in the Chrysler-Dodge-Jeep-Ram network
• Work with a professional and supportive service team
• Access ongoing training, career development, and advancement opportunities
• Competitive pay and benefits package
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and d Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
• If you're ready to bring your experience to a dealership that values your skills and supports your success, apply now to join Suburban CDJR of Troy !
• Suburban CDJR of Troy - Where Experience Drives Excellence.

Benefits

Additional Information

Dealership: L0422 Suburban CDJR of Troy Experienced Service Writer Wanted at Suburban CDJR of Troy! Are you an automotive professional with a proven track record in service writing? Do you know how to build trust with customers, keep repair orders running smoothly, and communicate confidently with technicians? If so, Suburban CDJR of Troy , a proud member of the Chrysler family, wants you on our team! We're home to some of the most iconic vehicles in the industry , and we're looking for an experienced Service Writer who can hit the ground running and deliver the level of service our customers expect.

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