Head of Central Operations

Responsibilities

• Central Operations Strategy
• Develop and execute the long-term Central Operations strategy for the U.S. business
• Build the operational infrastructure required to support growth, consistency, and future scale
• Establish processes, governance, and support models that drive clarity and accountability across markets
• Serve as the key operational link between Global Operations standards and U.S. market execution
• Partner closely with Operations, Finance, HR, Procurement, Facilities, Commercial, and Global teams
• Implementation & Communications
• Oversee the rollout of global and regional initiatives, standards, and operational projects
• Ensure clear, consistent, and timely communication to stores and field leaders
• Maintain the U.S. operational calendar to ensure thoughtful planning, prioritization, and execution
• Create implementation frameworks that support adoption, accountability, and field readiness
• Labor Strategy & Operational Planning
• Lead labor planning and workforce deployment across the U.S. in alignment with budget, productivity, and service goals
• Partner with Finance, HR, Global Labor Management, and Operations to set labor targets and scheduling strategies
• Monitor labor performance across locations and identify trends, risks, and efficiency opportunities
• Ensure labor strategies support both profitability and guest experience
• Support compliance with applicable wage and hour, break, scheduling, and labor-related requirements
• Training Operations
• Oversee regional training initiatives for Juicers, Store Managers, and field leaders
• Adapt global training frameworks to meet local market needs and U.S. operational realities
• Build and maintain scalable training programs for onboarding, operational skills, compliance, leadership readiness, and ongoing development
• Partner with the People Team to create tools, content, and development pathways for in-store teams
• Track training effectiveness through KPIs such as completion rates, speed to competency, retention, performance, and internal promotion readiness
• Operational Standards
• Ensure operational standards, workflows, audits, and service initiatives are consistently executed across stores
• Partner with Global Operational Standards and Engineering to cascade updates and maintain alignment
• Design and maintain central programs such as playbooks, SOPs, checklists, reporting tools, and operational routines
• Partner with field leadership to ensure programs are practical, scalable, and supportive of day-to-day execution
• Regularly evaluate program effectiveness through feedback, data, and field performance
• New Store Openings
• Lead the regional team responsible f

Additional Information

WHY WORK AT JOE & THE JUICE JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: Positive Attitude Inclusion Social Ties Growth For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new - you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do. From your first day, you'll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast-paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles. At Joe & The Juice, we're building more than stores. We're building the infrastructure that powers growth. As we continue expanding across the United States, we're looking for a Head of Central Operations to lead the systems, teams, and operating frameworks that support our field organization. This role will serve as the strategic backbone of U.S. Operations, ensuring the business can scale efficiently while delivering operational excellence, strong team readiness, and an exceptional guest experience. Reporting to the Managing Director, the Head of Central Operations will oversee Implementation & Communications, Operational Planning, Training Operations, Operational Standards, New Store Openings, and Channel Sales support across Delivery and Catering. This is a highly strategic and hands-on leadership role focused on building infrastructure, improving execution, and creating scalable systems that support the next phase of U.S. growth.

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