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Account Services Specialist, English and Italian speaking

External
goto logoGoto · Remote
Full-timeRemote2w ago
MoveSalesforce
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Requirements

  • As an Account Services Specialist, your background will look like:
  • Strong customer service mindset with the ability to communicate clearly and professionally while applying active listening concepts.
  • Fluency in English and Italian.
  • Experience in customer-facing, billing support, finance or account support role.
  • Strong problem-solving skills and attention to detail.
  • Changes are opportunities for you, not a concern.

Benefits

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life-at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:Full remote work option within Hungary and on-demand seat in our Astoria officeComprehensive health benefits, life and disability insuranceGenerous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting daysTuition and reading reimbursement programs to support your continuous learning and professional growthThrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness CoachingEmployee programs-including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program-to amplify your connection and impactGym reimbursement programs to encourage your physical well-beingGoTo performance bonus program to celebrate your impact and contributionsMonthly remote work stipend to support your home office expensesHealth insuranceRemote work optionsPerformance bonus

Additional Information

Job Description Where you'll work: Anywhere within Hungary Customer Care & Success at GoTo Our Customer Care & Success team is passionate about making IT easy-using AI-powered solutions to securely connect, solve problems, and drive customer delight. We leverage intelligent automation and the latest AI tools to streamline support, tackle challenges efficiently, and ensure every customer's experience is seamless and impactful. By joining us, you'll empower customers (and colleagues!) to achieve more, simplify their day, and make technology work for them, every step of the way. Your Day to Day As an Account Services Specialist, you would be working in a collaborative, metrics driven team, where a high level of employee engagement and an ongoing learning and training culture is part of our DNA. Billing Support - respond to customer inquiries related to invoices, charges, payments, and account billing details, ensuring clear explanations and accurate information. Customer Assistance - communicate with customers through phone, email, and other support channels to understand their needs and resolve billing-related concerns. Issue Resolution - investigate and resolve basic billing issues, including invoice discrepancies, refunds, discounts, and account adjustments. When needed, you will gather relevant information and escalate complex issues to higher-level support teams. Collaboration - work closely with internal teams and partners to ensure efficient handling of billing cases and provide accurate information to customers. Customer Experience - follow up with customers to confirm issue resolution and maintain a high level of satisfaction while protecting company policies and profitability. Performance - while professionally managing your daily tasks such as Salesforce tickets, inbound and outbound calls and emails you will contribute to team goals by maintaining productivity, accuracy, and strong customer satisfaction metrics.

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