Senior Manager of Engagement & Education - Hybrid (Atlanta, GA)

About the role

OneDigital is seeking a Senior Manager of Engagement & Education to serve as a strategic leader and hands-on force across two interconnected functions: internal team communications and external client-facing employee engagement. This role sits at the intersection of people, strategy, and storytelling - ensuring our internal teams are informed, aligned, and energized, while also guiding clients in building best-in-class employee engagement programs for their own workforces. The Senior Mangager leads a team of engagement and communications professionals, acts as a practice liaison to market and regional leaders, and supporting the consulting efforts with clients and prospective clients on communications, wellbeing, and employee engagement strategy. At the same time, this person serves as the connective tissue of our own organization - championing transparent, timely, and engaging internal communications that help our people do their best work every day. Internal Communications Responsibilities Develop standard operating procedures (SOP) and best practices for internal communications strategy that promote our corporate culture, reinforce OneDigital's values, and facilitate open, transparent communication across the organization. Ensure SOP aligns with corporate communications and events to reduce redundancy and confusion, as well as drive awareness in overall OneDigital news, culture, events, etc. Ensure SOP includes best practices to monitor and measure the impact of internal communications through participation rates, open rates, and employee feedback. Use insights to continuously refine messaging, channels, and cadence. Engagement & Education Responsibilities Directly manage the Engagement & Communications team, serving as the primary point of escalation, performance coach, and day-to-day resource. Continuously evaluate team member performance; conduct regular one-on-one meetings with an emphasis on growth, accountability, and support. Oversee and balance the team's workload - facilitating case-level strategy discussions and ensuring capacity is well-managed across peak periods. Evaluate, document, and implement key departmental processes in partnership with market and national practice leaders. Collaborate with Shared Services, market offices, and national leadership to execute on shared initiatives and drive practice-wide goals. Facilitate training for experienced and new team members; identify skill-building opportunities aligned with team and organizational goals. Serve as an in-house subject matter expert on employee engagement, communications and wellbeing. Act as the SME for engagement-related platforms and vendors (e.g., Brainshark, Canva, Simplebooklet, decision support tools, mobile apps, microsites, etc.). Provide guidance, training, and recommendations to internal teams. Participate in client presentations, finalist meetings, and prospect seminars. Represent the Engagement & Communications practice with confidence and expertise. Serve as the practice liaison to the market, working closely with client service teams, Market Leaders, and National Practice Leaders across Georgia, the South Region, and nationally to deploy initiatives and share best practices. Oversee the annual review, update, and maintain a library of customizable, compliant, and on-brand templates for team-wide use Ensure Team's timely production and error-free delivery of all engagement content - including benefit guides, flyers, presentations, videos, digital content, and wellbeing collateral. Identify opportunities and implement strategies for external employee engagement spanning communications, wellbeing, and decision support for clients. Conduct discovery meetings, review carrier and population health management data, and provide tailored engagement strategy to clients. Serve as the dedicated SME for Engagement & Communications on a small book of business for high-revenue clients. Determining opportunities to engage the National Practice on appropriate clients and prospects. Education, Training and Experience: 5+ years of experience in employee engagement, benefits communications, internal communications, or a related field. Proven experience managing and developing a team. Experience consulting with employer clients on engagement, communications, and/or wellbeing strategy stron

Benefits

Additional Information

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital. Our Newest Opportunity:

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