Operations Associate - North America

Responsibilities

• Responsible for the project management of all creative aspects of the client journey.
• Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions.
• Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases.
• Contacting clients following email campaigns to ascertain update requirements.
• Understanding the Account Managers client base and supporting with searching for additional business opportunities.
• Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required.
• Perform audio branding quality check calls with clients and troubleshoot when required.
• Skills, knowledge and experience required:
• Solid verbal and written communication skills with proven experience within a similar role
• An ambitious self-starter with drive, creativity and a commitment to first-class customer service
• Strong listening and writing skills and an ability to speak articulately and confidently
• High levels of attention to detail and expert organisational/time-management skills
• Expertise with all standard PC software and CRM databases
• A commercial mindset to be able to balance client need with business objectives
• Commitment to personal development and career growth
• About PHMG:
• IND UKSO
• #LI-MS1

Additional Information

Role: Operations Associate - North America Location: Office-based (Old Trafford, Manchester, M16 0PQ) Hours: 1pm-10pm Monday - Friday Salary: £28,000 with an OTE of £29,000 Contract: Fixed term contract to the 31st December 2026 We're looking for ambitious Operations Associate to join our Client Care team to play a vital role in the day-to-day management of our North American account base, made up of long-standing clients and new clients signed up by our expert sales teams. Our Operations Associates help to ensure all our clients receive a high-quality and timely service by partnering with different teams in the organisation - such as Account Managers, Copywriters, Post-Production and Technical Teams.

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