Healthcare IT Service Engineer -Digital & Automation

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Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Our Digital & Automation Service Engineer is a critical member of our syngo support team . you will be responsible for remote customer support in the Remote Services Center (RSC) primarily for the AMERICAS Region. You will deliver 'Best in Industry' customer care to internal and external customers and supporting staff (Imaging Technologists, Radiologists, System Administrators, etc...) You will receive, analyze, understand, document, and resolve incoming service requests via phone, email, or electronic ticketing for multifaceted and diverse radiology healthcare IT systems, platforms, and cloud solutions. You will demonstrate complete understanding of all technical and application operational aspects of PACS, RIS IT systems, and OEM IT solutions and interfaces including, but not limited to networks, databases, system integrations, hospital workflows, client-server technologies, and latest web based & cloud technologies. You will develop, communicate, and execute action plans for very complex issues within established deadlines This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers Experience working in Hospital IT environment for 4+ years Experience servicing modalities (e.g., CT, MR, etc.) Healthcare IT and workflows RIS/PACS/Storage interfacing Experience with post-processing applications (e.g. Siemens Multi-Modality Workplace). Since you are interacting with international customers, excellent English skills (ideally as native language, spoken and written) are necessary. Spanish language skills and/or knowledge of other language(s) is a plus Required skills to have for the success of this role BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Strong analytical/problem solving skills and abilities Excellent verbal, written, and listening skills Radiology departmental PACS Administrator experience. Microsoft Operating Systems (Server and Clients) , Networking, Security, VMWare, Hyper-V, Antivirus, Linux Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here . The base pay range for this position is: $89,220 - $122,672 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: App

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