Assistant Operations Manager - Final Mile

About the role

The Assistant Operations Manager supports the daily execution of delivery and installation operations while assisting with workforce management, contractor performance, customer satisfaction, and operational compliance. This role partners with the site management to monitor operational performance, support employees and independent contractors, address service issues, and help ensure customer requirements are met. Depending on location structure, the position may provide direct supervision and development of employees while supporting overall operational performance and service execution. Essential Duties & Responsibilities Support the day-to-day execution of delivery and installation operations to ensure customer expectations and service commitments are achieved. Assist in supervising and developing employees and independent contractor teams, providing coaching, guidance, and performance feedback as needed. Support recruiting, onboarding, training, and retention efforts for employees and independent contractors. Help ensure all delivery teams are properly qualified, documented, and prepared for daily route execution, including required licensing, insurance, certifications, equipment, and customer-specific requirements. Assist with monitoring operational KPIs, including route completion, service failures, customer satisfaction, productivity, dropped routes, and reschedule performance. Assist in addressing employee, contractor, and operational performance concerns and support corrective actions when necessary. Support daily staffing, routing and driver team capacity planning to meet customer service requirements. Coordinate resolution of delivery, installation, customer service, and when needed contractor-related issues. Build and maintain positive relationships with customers, employees, independent contractors, and internal teams. Support customer communications and service recovery efforts related to operational issues and escalations. Assist with contractor qualification, onboarding, and compliance processes. Partner with operations leadership to address any identified service concerns and improvement plans. Conduct operational meetings, training sessions, and performance discussions with employees and contractors as needed. Education and Experience Four (4) year college degree in Business, Supply Chain Logistics, or related field preferred. Minimum of two (2) years' experience in the transportation, logistics, or related industry required. Experience working in a dispatch or operations support or management role required. Valid state driver's license required. Knowledge, Skills, and Abilities Intermediate working knowledge of Microsoft Excel, Outlook, Word, and other MS Office products. Ability to work in a team environment and demonstrate flexibility and patience. Excellent organization, communication, and problem-solving skills. Ability to multi-task and manage time effectively. Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately. Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions. Physical Demands and Working Conditions Work is primarily performed in a climate-controlled environment. Occasionally requires work performed in a non-climate-controlled warehouse or outside environment. Requires sitting, walking, and standing. Occasionally requires bending and stooping. Occasionally requires standing and walking for long periods of time. Ability to lift and stack items weighing up to 30 pounds over head, and lift and stack items weighing up to 65 pounds to chest height and carry them a distance of fifty feet. Occasional ability to climb ladders, stairs, and ramps and perform moderately heavy labor in various weather conditions and temperatures. Work performed requires the use of hands to control or feel objects and wi

Benefits

Additional Information

Why Choose Suddath to "Move" your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

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