Customer Experience AI Associate
External
Draftkings · Las Vegas, NV$65K–$82K/yrFull-timeOn-siteToday
Rails
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About the role
Design, deploy, and optimize end-to-end chatbot and AI agent experiences. Analyze conversation data and performance metrics to identify improvements. Build conversational logic, prompts, guardrails, escalation paths, and API integrations. Partner with CX, Product, Engineering, and Analytics to measure and continuously improve self-service resolution, customer satisfaction, and operational efficiency.
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