Sales Support Specialist, Commercial

About the role

The Sales Support Specialist, Commercial partners closely with our Los Angeles-based Commercial and multi-unit sales teams to drive profitability through seamless order management and proactive resolution of client needs. This role owns the full order lifecycle from pre-order planning through shipment, while helping deliver a best-in-class, luxury service experience to our clients. Responsibilities also include preparing for client meetings, managing samples and inventory transfers, processing payments and refunds, and supporting day-to-day sales operations. The ideal candidate is highly organized, detail-oriented, passionate about design, and thrives in a fast-paced, client-focused environment. This is a hybrid role that requires onsite presence a minimum of 3 days per week at the Global Corporate Office in Danbury, CT. Monday and Fridays are remote days with hours 10-6:30pm. Tuesday, Wednesday, Thursday are onsite days working 9-5:30pm. Our Values Be Authentic: Engage in real conversations. Communicate honestly with respect and professionalism. Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best. Own It: Be responsible for your results. Empower yourself and others to step forward and lead. Partner For Perfection: Collaborate with peers and teammates to deliver superior service to our clients. Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company. Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above. Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Requirements

• 3+ years administrative or project management experience
• Strong organizational skills
• Ability to manage multiple tasks and priorities
• Great communications skills, verbal and written
• Tech savvy with proficiency in Microsoft office
• Driven to exceed goals and client expectations
• Art/Interior design or luxury retail/service experience preferred
• Travel required up to 10% of the time to client meetings

Additional Information

About Waterworks When you see the world's most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. What We Provide What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member's contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

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