Lead eLearning Designer - Technical Sales Enablement

Responsibilities

• Technical Sales Enablement: Design and build technical eLearning certifications to ensure our Solution Engineers, Professional Services, and Channel Sales teams are prepared to sell, demo, and implement our products.
• Collaborative Curriculum Design: Partner with cross-functional teams and Subject Matter Experts (SMEs) to align our eLearning curriculum with their needs, utilizing AGILE methodologies for continuous improvement and flexibility.
• eLearning Design & Development: Utilize advanced eLearning authoring tools to develop interactive and immersive online learning experiences. Focus on content structure, clarity, and effective writing to collaborate seamlessly with eLearning developers.
• Information Architecture: Craft clear and logical information structures to ensure content flows intuitively and is easily understood. Apply learning science principles to enhance knowledge retention and learner engagement.
• Measurement & Continuous Improvement: Design robust assessments to measure learner performance and business impact. Regularly evaluate training solutions for quality and scalability, implementing iterative improvements based on data and feedback to drive measurable outcomes.
• 6-10 years of experience designing eLearning and digital training experiences (including interactive eLearning modules and job aids) to support technical sales audiences.
• Direct experience in a Sales Engineer, Solution Engineer, Professional Services, or comparable technical role.
• Strong understanding of the end-to-end Solution Engineering/Pre-Sales cycle, including discovery, technical qualification, complex demonstration, and proof-of-concept (POC) execution.
• Technical aptitude and ability to understand and articulate complex SaaS platform architectures, integration strategies, and competitive technical differentiators.
• Professional knowledge of eLearning authoring tools, such as Articulate 360 (Rise & Storyline), Camtasia, Vyond, Canva, and the Adobe Creative Suite.
• Experience facilitating design workshops with key stakeholders to establish the scope and success criteria for training.
• Strong organizational and project management skills.
• Exceptional writing and editing skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• A proactive and adaptable mindset with a commitment to continuous improvement and learning.
• Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters.
• The annual base salary range for this position is $115,000 - $150,000 USD. This role is also eligible for a target bonus.
• At Freshworks, we have fostered an environment that enables everyone to find their true potentia

Benefits

Additional Information

Freshworks is looking for a highly creative and tech-savvy Learning Experience Designer to join our expanding Revenue Enablement team. In this role, you'll lead the design and development of impactful, measurable eLearning programs and resources that empower Freshworks teams to sell our products effectively. You'll partner closely with our Sales, Solution Engineering, and Professional Services teams to create educational content and training materials that enhance sales performance. With a deep understanding of adult learning principles, you'll translate complex business requirements into engaging and effective digital learning solutions in collaboration with subject matter experts and key stakeholders. This is a unique opportunity to shape the eLearning experiences that fuel our technical sales teams.

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