Cluster Director of Room

Benefits

Additional Information

Primary Responsibilities Business Performance Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals Work with the Finance in the preparation and management of the department's budget and financial forecasts Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department Coordinate with Reservations, Sales & Marketing departments to work on appropriate strategies to enable the company to make sound business decisions and meet business plan goals Front Office Operation Tour hotel daily, audit team members' adherence to hotel policies and procedures in all phases of service and job functions. Follow up with designated personnel when needed Conduct line-ups, review all information pertinent to the day's business Conduct weekly meetings with divisional managers and review all information pertinent to the week's business Review departmental/divisional profits, payroll expenses, rooms' expenses, cost per occupied room, previous day's occupancy and room revenues Analyze market trends and review clientele to work on upsell opportunity to increase the hotel's revenue Monitor and handle guest complaints in an expedient and effective manner Anticipate sold-out situations; assist in locating alternative accommodations for guests and assist in following up with guests in accordance with hotel policies and procedures Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory Monitor monthly status of all accrual categories, i.e., linen, bathrobes, uniforms, etc. Team Management Plan for future staffing needs Interview, select and recruit direct reports Identify and develop team members with potential. Mentor and train appropriate employees for upward growth Conduct performance review with the team Constantly monitor team members' appearance, attitude and degree of professionalism Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service Prepare payroll and gratuity reports Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication Other Responsibilities Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Be well versed in hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Main Complexity/Critical issues in the Job Maintain highest standards and quality of services in the overall Front Office operation to meet and exceed budgeted revenue targets and guests' expectation/VOG target. Profile Knowledge and Experience Degree in Tourism & Hospitality Management Minimum 3 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint High degree of professionalism with sound human resources management and business acumen capabilities Competencies Strong leadership, interpersonal and training skills Good communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Accorhotel? Share your experience