Contract Customer Service Officer x 5 (Financial Institution) #JTL

Requirements

• Minimum GCE 'A' Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills
• Interested candidates please send in your resume to:
• Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg
• EA License No. 99C4599

Additional Information

- Attend to enquiries and requests from phone calls in a professional and prompt manner. - Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system. - Ensure effective and timely follow-up as promised to customers. - Alert management of issues and concerns that require escalation for complete resolution. - Work closely with stakeholders on the service request requirements. - Deliver service requests within stipulated service standards. - Work collaboratively as a team to clear all queues in the system promptly. - Attend all compulsory training sessions and team huddles as scheduled or requested by management to maintain service quality and operational alignment. - Undertake projects or other responsibilities as assigned.

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Company Intel

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