Manager, Account Management, SME & Growth

About the role

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers

Responsibilities

• The Manager, Account Management role is a key leadership position as we continue to scale our commercial organisation globally. You will lead a team of Account Managers who own some of our most important customer relationships, driving growth, retention and NPS across a defined portfolio.
• This role is based in New York or San Francisco.
• Lead, develop and coach a high-performing team of Account Managers, including hiring, onboarding and ongoing performance management.
• Set and manage clear KPIs, operating rhythms and accountability (QBRs/MBRs, pipeline and forecast reviews, 1:1s).
• Own commercial outcomes for your portfolio, driving revenue growth through cross-sell, upsell and expansion while managing retention, churn and key commercial negotiations.
• Define and execute the account management strategy in partnership with regional and global leadership.
• Act as executive sponsor for strategic customers, maintaining senior stakeholder relationships and guiding them from onboarding through to scale.
• Run structured executive reviews (QBRs/MBRs) with data-driven insights and clear action plans.
• Ensure a consistent, high-quality customer experience by partnering closely with cross-functional teams to resolve issues and improve processes.
• Use data and customer feedback to identify patterns, surface product gaps and influence Product and Engineering priorities.
• Own portfolio forecasting and reporting on revenue, pipeline, risk and customer health, contributing to territory planning and coverage models as we scale.

Requirements

• We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
• 4+ years in account management, including: Managing complex, multi‑stakeholder accounts (ideally in payments, fintech, SaaS or B2B tech).
• Proven track record of hitting or exceeding revenue and retention targets.
• People leadership: 2+ years leading and developing Account Managers or similar commercial roles, ideally in a fast‑growing or scale‑up environment.
• Commercial acumen. Comfortable owning negotiations, renewals, commercial structures and executive‑level conversations.
• Strategic and analytical mindset. Strong ability to analyse customer data, market trends and product usage to ident

Benefits

Additional Information

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.

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