Engagement Manager

Responsibilities

• Coordinate cross-functional delivery and capture value. Reinforce adoption through structured change management: equipping change champions, running enablement sessions, monitoring usage, and resolving blockers before they become problems.
• Hand off with rigor. Deliver a clear, documented account transition to the Customer Success Manager: adoption summary, open risks, recommended next steps. The handoff sets the Customer Success team up to sustain and build on what you started.
• Contribute learnings to build and improve playbooks. Document what works. Contribute to Harvey's transformation methodology, templates, and frameworks so every engagement gets faster and more repeatable.
• Travel required: Up to 50% of the time.
• What You Have
• Experience managing large-scale technology deployments or change management programs at enterprise organizations, ideally in legal, financial services, or professional services.
• Exceptional executive presence; you are comfortable leading conversations with senior partners and C-suite leaders and can build credibility quickly in demanding environments.
• Strong program management instincts: you own the plan, surface risk early, and drive to outcomes rather than just managing process.
• Genuine curiosity about AI and what it means for the future of legal work. You don't need to be a technologist, but you need to care deeply about the problem.
• Comfort operating in ambiguity and building in environments where the playbook is still being written.

Benefits

Additional Information

Why Harvey At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview As an Engagement Manager at Harvey, you will lead AI transformation engagements at our most strategic accounts: elite law firms, Fortune 500 legal departments, and premier financial institutions. You are the person our largest customers trust to turn ambitious transformation goals into embedded, measurable change. This is a deployment-focused role. You will own the full arc of each strategic transformation engagement, from aligning executive sponsors and mapping how the firm works today to pinpoint the highest-value workflows for Harvey, to coordinating across teams like Legal Engineering to reimagine those workflows and capture measurable impact. When an engagement reaches sustainable adoption, you hand off to the account's Customer Success Manager and move to the next challenge.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at harvey? Share your experience