Implementation Specialist

Requirements

• 3+ Years of experience in SAAS client support or technical implementation (healthcare/healthcare tech preferred)
• 2+ Years hands-on experience with system configuration and client ticketing systems
• High School Diploma required (Associate's or Bachelor's degree preferred)
• Experience in healthcare and/or employee benefits administration is preferred
• Knowledge of benefits enrollment processes and healthcare data management is preferred
• Experience working with internal configuration tools and client support platforms
• Strong technical aptitude with ability to learn proprietary systems quickly
• Experience with quality assurance processes and testing procedures is preferred

Additional Information

The Client Onboarding Implementation Specialist Provides tactical implementation support and configuration expertise through ticket management, system configuration, and quality assurance activities to ensure seamless client onboarding and ongoing operational excellence. Serves as the technical execution partner supporting, Solutions Engineering, Implementation Consultants and Project Managers across multiple client implementations simultaneously. About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We're on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community - no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It's all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

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