Bell/Luggage Attendant - Raffles The Red Sea

Responsibilities

• Arrival & Departure Excellence : Warmly greet guests at the entrance within seconds of arrival, using their names and titles whenever possible. Assist with opening car doors and safely unloading or loading luggage.
• Luggage Management : Ensure the "safe keeping" of all incoming, outgoing, and stored baggage. This includes accurate tagging, organizing the luggage room into Arrival, Departure, and Long-Term sections, and maintaining a clear logbook.
• Rooming & Orientation : Escort guests to their rooms and provide a professional orientation, explaining room features such as light switches, Wi-Fi, and amenities in an engaging way.
• Property Ambassadorship : Maintain a constant presence in the lobby to offer assistance. Act as a "storyteller" by sharing knowledge about the hotel's heritage, local attractions, and facilities.
• Operational Support : Coordinate with the Front Desk, Concierge, and Valet teams to ensure seamless guest transitions. Deliver messages, newspapers, and parcels promptly to guest rooms.
• Performance Standards & Requirements
• Grooming : Uphold impeccable grooming and personal presentation standards aligned with ultra-luxury expectations.
• Physical Demands : Ability to stand for long periods and frequently lift or push/pull up to 50 lbs.
• Service Excellence : Adhere to Raffles' Local Standard Operating Procedures (LSOP) and Leading Quality Assurance (LQA) standards.
• Discretion : Maintain strict confidentiality regarding guest movements and information.

Requirements

• Experience : Typically at least 1-2 years in a luxury 5-star hospitality environment.
• Education : High school diploma or equivalent is required; a degree in Hospitality Management is often an asset.
• Skills : Excellent communication skills in English; additional languages (for example Arabic) are highly desirable.
• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

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