Lead AR Specialist

About the role

Lead AR specialist needs to process, track and record payments in an accurate, efficient, and timely manner. Flagging any discrepancies to the participants, also providing support to solve them as quickly as possible. Supervising direct debit proposals and direct debit runs, reporting rejections and ensuring it is properly recorded in the systems. Keeping customer accounts fully reconciled, supporting refund requests. The lead accounts receivable specialist will have both a day-to-day and ongoing impact on financial transactions, keeping us on track, on time, and on good terms with our valued partners. This includes regular contact with internal / external participants in order to reach yearly goals / targets. Also support the team leader with additional ad hoc reports and analyses, involved in projects. In this role You will First point of escalation for any enquiries from both new and existing customers and partners. Understanding of specific processes / systems enabling efficient support, Interact with customers / partners in a professional, friendly and efficient manner and raise concerns about meeting service levels or deadlines. Log, assign, supervise progress and take ownership of customer queries and requests from receipt to completion, recording progress of these on a regular basis Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security. Manage performance against key performance metrics (customer satisfaction, first call resolution, service level compliance, transactional accuracy etc.). Provide accurate information to both business customers and support teams through the correct use of all information technology systems Support and maintain databases and contract management tools end-to-end. Acts as first point of escalation for the team and relevant businesses in case of operative issues Coaching and mentoring team members regarding specific issues and processes Providing training for new joiners and reviewing training plans Ensuring that team is advised about major process changes Mitigation of SOD violations Service Management & Continuous Improvement Identify efficiencies that drive optimization, continuous improvement and operational perfection. Support the development of a continuous improvement culture. Participate in projects providing process input to project management ensuring that outcomes meet operational capability. Support Team Leads through the issue of critical operational / commercial and performance issues. Additional responsibilities as required by the business e.g. but not limited: Systems testing Coaching Training What You will need to be successful Relevant degree / certification or equivalent experience required Ability to understand of the business requirements and strategy Previous experience in a business support environment Fluency in English Must demonstrate high level of proficiency in Microsoft Packages (Excel & Word) and show an intermediate level interest in CRM systems/applications Strong time management and organisation skills Strong problem-solving skills Excellent written/oral communication skills and ability to build effective working relationships Managerial proficiency and leadership skills Result-oriented personality and capability to overcome obstacles Ability to keep deadlines whilst under pressure without compromising accuracy Highly motivated Exhibit strong Teammate characteristics, constructive communication and active listening skills at all times. At bp, we provide the following environment & benefits to you Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Hybrid working arrangement aligned with team arrangements and bus

Benefits

Additional Information

Entity: Finance Job Family Group: Finance Group Job Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner. It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you'll be fully connected into the world of bp. You'll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There's a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So, if you want to be part of a caring, supportive environment where you can realize your full potential, we're with you.

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