Credentialing Project Administrator

Responsibilities

• Ownership of credentialing ops systems (Salesforce Health Cloud and Verifiable)
• Provide credentialing data integrity management
• Subject matter lead for credentialing and payor enrollments
• Change management including implementation and communication of improvements
• Contribute to workflow and process development
• Create and maintain reports and analytics as well as support ticket functions
• Respond to Cred Ops support tickets (help desk) related to reports and any ticketing tools
• Train new hires and other LSH team members
• Create/update/maintain credentialing and credentialing ops resources
• Creation and maintenance of Payor and State specific SOPs for Managers and Coordinators
• Maintain and ensure security of shared access drives/files
• Training and meeting facilitation
• Participation in cross functional initiatives
• Other items as assigned
• Lead credentialing-related initiatives impacting cross functional departments
• Translate AR/denial issues into trackable workflows and process improvements
• Build and maintain reporting, dashboards, and tracking tools (Salesforce, KPI reports)
• Document workflows and train teams on standard processes
• Own initiatives end-to-end, including remediation projects and data corrections

Requirements

• 2+ years of operational experience working in a credentialing healthcare operations or administrative role
• Salesforce Health Cloud and Verifiable credentialing software or similar experience
• Adept at using Microsoft Office Suite, especially Excel
• Flexible and adaptable in learning and understanding new technologies
• Analytical and detail-oriented, a problem solver
• Customer service oriented
• Strong written, verbal, and interpersonal communication skills
• Ability to effectively prioritize and execute tasks
• Ability to work independently and proactively as well as being a team player
• Highly organized with strong attention to detail and accuracy
• Qualified candidates must be legally authorized to be employed in the United States
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
• Physical Requirements
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to

Benefits

Additional Information

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose.

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