Veterinary Receptionist

Responsibilities

• As you join our mission, expect to be supported in your work and home life with:
• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.
• Salary: $16 - $19 per hour, based on the candidate's skills, experience, and qualifications.
• Schedule: This is a full-time position. Shifts are scheduled within our hospital's hours of operation: Monday - Sunday: 8:00 AM - 8:00 PM and Rotating weekends and holidays required.
• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Requirements

• Minimum 1 year of experience as a veterinary receptionist is required.
• Experience with veterinary practice management software; Cornerstone preferred
• Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients
• About Fox Creek Veterinary Hospital at Creve Coeur
• Fox Creek Veterinary Hospital is excited to announce the opening of our newest location in Creve Coeur, MO! As part of the Fox Creek family - with established locations in Wildwood, Kirkwood, and Manchester - we are proud to bring our exceptional standard of care to the Creve Coeur community.
• Since our founding in 2000, Fox Creek has been committed to providing compassionate, high-quality veterinary medicine using advanced facilities and equipment. We are an AAHA-Accredited practice, a distinction that reflects our dedication to the highest standards in veterinary care.
• Our Creve Coeur team will offer a full range of services for dogs, cats, and more, in a modern, welcoming environment. We are building a collaborative, team-oriented culture where every staff member plays a vital role in making a positive impact on the lives of the pets and families we serve.
• If you're passionate about animal care and ready to be part of something new and exciting, we'd love to have you on our founding team!
• #CSR

Benefits

Additional Information

New Location Opening August 2026! Fox Creek Veterinary Hospital at Creve Coeur is hiring a full-time Front Desk Receptionist to join our founding team . Be the face of our brand-new location - we're looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

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