Customer Success Manager, International Public Sector

About the role

Expand the scope and scale of Dataminr 'First Alert' adoption while driving successful customer outcomes within your assigned portfolio Serve as a First Alert platform expert to develop and maintain relationships across your account portfolio Collaborate with Account Executives to develop and execute short and long-term strategies for your assigned portfolio Partner with other Customer Success colleagues to drive product adoption, renewal, upsells and customer satisfaction Collect customer feedback to enable you to leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth and find new use cases Conduct quarterly customer reviews to ensure service and product quality remain exemplary and deliver customer satisfaction by bringing value to our customers daily What you bring At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed. Bachelor's degree or equivalent relevant experience in a related field with 3-5 years of customer success/account management experience, specifically experience supporting the public sector Italian and Spanish language skills (professional fluency) Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management Outstanding ability to communicate, both orally and written, complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision-makers in the form of a presentation High level of accountability, ability to execute independently on multiple and competing projects and deadlines Must be willing and able to travel (domestically and internationally) as needed, approx. 25-50% of the time Ability to obtain security clearance #LI-JP1 About Dataminr At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr's groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr's platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts. Founded in 2009, we have pioneered the world's first real-time event detection platform, long before the recent Gen AI 'boom.' Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe. As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits here . We believe our differences give us strength. Our e

Benefits

Additional Information

See yourself at Dataminr As a Customer Success Manager, you will drive First Alert Dataminr ('First Alert' is our dedicated Public Sector platform) product adoption, renewal, and usage among First Alert customers and build a strategy to foster account growth, specifically within Italian and Spanish Public Sector accounts. You are excited to combine your interests in technology, government, national security, emergency management and customer success to transform how our customers adopt and use First Alert. Italian and Spanish language skills are a requirement for this role. AI Innovation at Dataminr Working at Dataminr you'll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold. Regenerative AI : our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here . Agentic AI : we recently launched our Agentic AI capability, what we're calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what's happening on the ground. Learn more here Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here .

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