Service Delivery Analyst

Benefits

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Empowered to live. Inspired to work. Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally. How we support you: Hybrid model - up to 50% work from home Flexible schedules including ample flexibility in the summer months Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match) Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off Learning and development programs Mentorship programs Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.) Professional membership/certification reimbursement and more! Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs. To learn more about Compeer Financial visit www.compeer.com/careers . This position offers a hybrid work option up to 50% remote and is based out of the Prairie du Sac, WI; Prairie du Sac, WI; or Bloomington, IL office location. The contributions you will make: This position plays a critical role in creating a quality experience for Compeer Team Members. The incumbent identifies, analyzes and resolves team member inquiries in a fast-paced environment. Focuses on improving the team member technology experience to enhance and/or improve efficiencies by ensuring capability, responsiveness and reliability of systems. Works on various projects and initiatives related to the Endpoint Delivery Model, Virtual Desktop Delivery, Unified Communications, Software Distribution, Image management, Asset and Desktop management, Mobile Devices, Executive Support, Event Support, and Audio-Visual Support for all Compeer Financial offices. A typical day: Service Delivery Delivers on service commitments by keeping the environment up and running and is the escalation point for the delivery of BT Services for Compeer End Users that work in an office and remote. Plays a role in transitioning new services into Service Operation, ensuring the Service Desk's requirements are clearly defined and delivered. Works on the implementation of preventative maintenance and software installs, updates/patches to client-facing technology platforms in adherence to change management processes. Works with both in-house, and possible third-party service providers and consultants in order to ensure a positive customer experience and high satisfaction of the BT services delivered. Executes the Executive Support and Audio-Visual support function to ensure rapid executive issue resolution, event support and seamless hybrid working experience for meetings. Business Systems and Support Supports the evaluation, installation, integration, testing and support of approved business software applications, including purchased, internally developed, and vendor developed applications. Evaluates, installs, configures, tests and addresses complex problems within computer systems, mobile architecture, peripherals, and applications based on business needs. Maintains, installs and supports approved software and mobile devices. Assists or may lead in the installation of new and upgraded hardware and software. Participates in testing, training and writing documentation. Application and Server Monitoring Ensures all servers, desktops and network components are operational and functioning within organization service level goals. Assists with the configuration and tuning of system monitoring tools to provide system visibility. Responds to system alerts, evaluates severity, and resolves or escalates events, as necessary. Develops baseline performance reports and system metrics to augment Business Technology service level goals and to provide trending over time. Administers video conference technologies. Network/Communications Infrastructure Assists in the installation, monitoring and maintenance of WAN/LAN hardware and data/voice infrastructure to provide the needed system availability to the organization. Assists in planning for disaster recovery and redundancy of the local and wide area infrastructure. Provides written documentation to the team in the areas of problem resolution, software testing and installation support, and other areas in support of accelerating the learning curve of all team members. Security and Maintenance Supports security administration and image hardening of the equipment and information on all computer systems within the company. Maintains security and application access,

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