Mobile Technician Leader

Responsibilities

• Lead a team of 15+ technicians, provide leadership and guidance to deliver company results.
• Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians as necessary to make recommended changes to improve maintenance and repair efficiency.
• Travel to technician and customer locations frequently.
• Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts, and billing etc.
• Monitor operations to ensure that technicians comply with administrative and DOT policies and procedures, safety rules and regulations, applicable environmental and/or government regulations, and work is accomplished in a manner consistent with organizational standards and requirements.
• Regularly conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits.
• Assist in the development of and/or adherence to a monthly budget.
• Coordinate with market team members to set goals and strategies for improving team and market productivity.
• Collaborate and coordinate with dispatch and sales team to ensure each tech has a full schedule every day.
• Delegate work to technicians as unscheduled repair calls come in and coordinate with internal team accordingly.
• Participate in a regular safety meeting to review organizational safety information and messages to reiterate the safety culture of the company.
• Implement safety processes and procedures and monitor technicians' adherence to them.
• Provide guidance and expert advice to management, subordinates, or customers on technical, systems- or process-related topics and encourage others to do the same.
• Collaborate with customers to provide solutions that meet customer vehicle maintenance requirements. Able to function as liaison between Cox Fleet's technicians and customers.
• Facilitate communication and problem solving across various organizational functions to resolve any issues.
• Drive and manage change initiatives impacting technicians, including process improvements, technology adoption, organizational changes, and safety or compliance initiatives, while maintaining engagement and productivity.
• Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work.
• Monitor inventory levels of equipment, parts, or tools across technicians.
• Interview, select, and train new technicians.
• Actively work across Cox Fleet's organizations to resolve items related to the technician's role, such as HR, Parts/Procurement, Fleet Management, IT, etc.
• Operate a company-issued vehicle to travel to technicians and customer locations.
• May perform some technician duties such as preventive maintenance or parts repairs or replacements as needed using the appropriate tools and equipment to model appropriate practices for tech

Benefits

Additional Information

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Manager, Truck Maintenance - Non-DOT Management Level Manager - People Leader Flexible Work Option No remote option; must work at a specified Cox location Travel % Yes, 50% of the time Work Shift Day

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