Associate Director, Technology Delivery

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Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level E Job Title Associate Director, Technology Delivery Department DAE Information Systems Compensation Range $9,859.25 - $15,380.75 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job. Posting End Date June 29, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date. Job End Date Ongoing This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University. At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. Job Summary The Associate Director, Technology Delivery, provides senior operational leadership, strategic planning and analysis, and technical direction for the information architecture that supports Development and Alumni Engagement (DAE) and the University's Fundraising and Alumni Engagement solutions. This role leads and oversees the full lifecycle of DAE's business critical platforms-including CRM, online giving, event management, and integrated cloud-based applications, Artificial Intelligence (AI) / Machine Learning (ML), Robot Process Automation (RPA), Cybersecurity and Systems Monitoring, PCI Compliance-ensuring they are architected, governed, and evolved to meet both industry standards and the portfolio's long-term strategic objectives. The Associate Director leads a multidisciplinary team responsible for systems management and systems analysis, quality assurance, training, documentation governance, and manages the delivery of technological programs. The role ensures that DAE's technology platforms are secure, scalable, compliant with PCI, institutional and governmental policies, and aligned with modernized cloud architecture practices. Working closely with senior leadership across DAE and UBC IT/Cybersecurity/Privacy, and PCI, the Associate Director translates complex business needs into actionable product roadmaps, oversees vendor and partner relationships, and ensures that technology investments deliver measurable value. The role requires a high degree of judgment, strategic foresight, and the ability to integrate diverse inputs into cohesive enterprise level solutions. Organizational Status Reports to the Director, Information Systems at DAE, and is accountable to DAE Services leadership and DAE executive leadership. Works closely with senior leaders, technical architects, technical and business stakeholders, and external vendors. Leads and mentors a team responsible for technical project management, business process, workflows and systems analysis, training, documentation, quality assurance, and release management. Work Performed Provides strategic oversight of DAE's complex enterprise solution ecosystem, including CRM, cloud-hosted applications, public-facing websites, online giving platforms, alumni and donor engagement platforms, event and email systems, artificial intelligence, and integrated services Develops and enhances multiyear product and technology roadmaps aligned with DAE's strategic priorities, operational needs, and institutional technological direction Leads complex cloud architecture planning and coordination in collaboration with UBC IT, ensuring systems are scalable, secure, and aligned with modern architectural standards Authorizes and ensures PCI compliance across all payment related systems, processes, and integrations, working with internal and external stakeholders to maintain secure handling of cardholder data Governs and ensures the legislative and institutional compliance requirements are met, including Privacy Impact Assessments (PIA) and UBC's Security and Confidentiality Agreements (SACA) Oversees and provides expert guidance regarding release management processes, ensuring controlled, well documented, and risk managed deployment of new features, enhancements, and integrations Identifies scope, and leads high impact strategic information technology delivery projects of significant complexity, technical risk, compliance risk, and institutional visibility Authorizes and directs enterprise level decisions regarding solution design, integration approaches, and technology selection Leads and mentors cross-functional project teams, ensuring alignment between business

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