Chief Operating Officer - High-Growth. FMCG/Consumer Events & Experiential Marketing

About the role

We are Croci Collective - one of the UK's fastest-growing direct marketing businesses specialising in subscription product sales through consumer events and exhibitions nationwide. Our success is built on execution, energy and people. We are proud of our collaborative culture whilst being highly selective about both the clients we partner with and the people we bring into the business. We move quickly, think commercially and genuinely care about creating an ambitious environment where talented people can thrive. The business is now entering an exciting new stage of growth, including recent US expansion activity, and we're looking for a COO who can help build the operational infrastructure, leadership capability and strategic discipline needed to scale successfully. This role also follows the evolution of the previous HR Director position, absorbing the strategic organisational leadership, operational excellence and change management responsibilities that supported the company's growth journey. Ready to help shape the future of a rapidly growing business? As COO, you'll operate as the CEO's strategic counterpart, helping co-create business direction while taking ownership of the operational engine that powers the organisation. You'll oversee event operations, workforce planning, logistics, performance management, organisational design, operational scalability and people governance while helping translate commercial ambition into operational reality. This role combines strategic leadership, operational delivery, people leadership and commercial accountability inside a scaling SME environment where adaptability, ownership and resilience are critical. About You: - Proven operational leadership experience within field marketing, direct sales, experiential marketing or events - Demonstrable experience operating as a strategic partner to a CEO, founder or MD - Strong commercial and financial acumen with P&L management experience - Experience scaling teams, operational structures and organisational processes - Strong leadership capability with experience developing managers and building accountability - Experience managing distributed or freelance workforces within fast-paced operational environments - Experience managing logistics across multiple concurrent events, campaigns or field operations - Excellent relationship management and stakeholder communication skills - Comfortable operating within fast-paced, founder-led SME environments - Hands-on, adaptable and willing to roll sleeves up when needed - Strong change management and operational transformation capability - Experience driving operational structure, governance and scalable systems - Highly organised with excellent decision-making and problem-solving skills - Comfortable balancing strategic thinking with operational execution Desirable: - Knowledge of the UK exhibition and consumer events circuit including NEC, ExCeL and Olympia - Experience within subscription or continuity sales models - Familiarity with contractor or freelance workforce management - Exposure to US expansion or international operational growth - Background within entrepreneurial or scaling businesses Why Join Croci Collective? - Genuine strategic seat at the leadership table - Direct partnership with the CEO and real influence over business direction - Opportunity to shape and scale the operational backbone of a growing business - Executive-level ownership with highly visible impact - Opportunity to help drive international expansion - Significant long-term progression opportunity inclu

Additional Information

Strategic Leadership - Operational Excellence - Scaling SME Environment At Croci Collective , we're entering a major new phase of growth and are looking for a commercially minded, operationally strong COO to act as the CEO's strategic right hand while building the operational infrastructure required to scale successfully. This is not a back-office operations role. This is a genuine executive leadership opportunity for someone equally comfortable shaping strategic direction in the boardroom as they are solving operational challenges on-site at live events. You'll operate as a true counterpart to the CEO, helping shape business strategy, organisational design, workforce scalability and operational transformation across a rapidly growing business with UK-wide operations and exciting international ambitions. The Role at a Glance: Chief Operating Officer (COO) Hybrid (London Based with Regular UK Event Travel) £65,000 - £80,000 Salary Depending on Experience Plus Performance Bonus, Car Allowance / Travel Support, Potential Profit Share / Equity Opportunity & More Reporting to: CEO Leadership Scope: Sales Performance | Operations | Logistics | Workforce Planning | Finance | People Governance Your Background / Skills: Operational Leadership, Events, Experiential Marketing, Field Sales Operations, Workforce Management, Commercial Operations, Change Management, Organisational Design, Team Leadership

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at RecruitmentRevolution.com? Share your experience