Relationship Manager

Requirements

• Bachelor's degree with 2+ years' relevant experience or equivalent
• Experience with international clients and additional language skills preferred
• As an employee of Computershare, you must always:
• Act with integrity
• Act with skill, care, and diligence
• Be open and cooperative with regulators
• Pay due regards to the interests of the customers and treat them fairly
• Observe proper standards of market conduct
• Complete all mandatory, regulatory training and assessments when notified to do so by the company
• Rewards designed for you
• Paid parental leave, flexible working and a caring and inclusive culture
• Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans
• Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter
• Income protection. Our package inc

Additional Information

JOB DESCRIPTION Relationship Manager Location: Jersey City,NJ, United States (Hybrid) In this position, you'll be based in the Jersey City,NJ office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. We give you a world of potential Computershare Investor Services is the division within Computershare responsible for providing Transfer Agent Services to Corporate clients as well as their shareholders. The Relationship Manager role operates within this division by managing an assigned book of business with an emphasis on Foreign Private Issuers. The type of clients assigned are based on the Relationship Manager's experience. . Relationship Managers at "entry" level will have clients with a revenue range of up to USD 750K and more experienced Relationship Managers will have clients with a revenue range of up to USD 2 million. The Relationship Manager role is expected to work collaboratively across business lines throughout the organization to deliver a diverse product solution to the client. A role you will love The Relationship Manager is the primary contact between Computershare Investor Services clients and Shareholder Services. Basic Relationship Manager responsibilities include ensuring that clients receive the services they have purchased and that those services are delivered in a manner that meets and exceeds the clients' expectations. The Relationship Manager also coordinates all major client activities and services by engaging with the client, with Computershare operational units and the entire organization as needed. In collaboration with the Sales team, the Relationship Manager coordinates cross sells or up sells by introducing clients to additional Computershare products and services. Other key duties and responsibilities are as follows: Act as a trusted advisor to clients, managing a portfolio aligned with experience Support client needs including special projects, transactions, and account servicing Ensure accurate communication and execution of service requests Respond promptly to client inquiries and resolve issues, coordinating with internal teams Maintain knowledge of systems, processes, products, and industry/regulatory changes Communicate updates, enhancements, and potential impacts to clients Identify and support cross-sell/upsell opportunities in collaboration with Sales Maintain accurate client records and oversee account reconciliations Lead client reviews, strategic planning, and shareholder meeting coordination Monitor revenue, invoicing, funding, and receivables to mitigate financial risk Collaborate with internal teams on contract renewals and service improvements Attend client meetings, training sessions, and industry-related activities Share client feedback internally to drive service enhancements Perform additional responsibilities as assigned What will you bring to the role? Functional Knowledge Broad understanding of products, systems, industry trends, and client needs, gained through training and experience; prior client-facing experience preferred. Business Experience Strong understanding of team collaboration and business operations, with knowledge of products and services supporting client growth, particularly in the International/FPI space. Leadership Skills No direct reports; responsible for building client relationships and contributing to projects and continuous improvement initiatives. Problem Solving Applies strong attention to detail and judgment to resolve client issues using established policies, procedures, and technical knowledge. Impact Directly influences client relationships and service quality; manages a portfolio (up to ~$2M revenue) to ensure satisfaction and growth. Interpersonal Skills Excellent communication and relationship management skills; able to handle complex queries and sensitive situations with professionalism.

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